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Videos uploaded by user “Melissa Agnes”
United Airlines Crisis Evaluation: The Airline Is NOT CRISIS READY™!
 
05:37
Melissa Agnes evaluates the United Airlines crisis. United completely missed the mark in managing the crisis that involved a paying customer being physically dragged from his seat aboard flight 3411. In this video, Melissa evaluates United's crisis response and gives important tips to make sure your organization doesn't make the same crisis management mistakes that the world watched United make. Each week, Melissa Agnes helps you implement a #crisisready corporate culture, so be sure to Subscribe! ➜ https://www.youtube.com/melissaagnes Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 47263 Melissa Agnes
The Secret to Successful Crisis Management in the 21st Century - Melissa Agnes TEDx Talk
 
17:50
There’s no denying it. Social media, the real-time news cycle and mobile technology have changed the landscape for crisis management. These changes include: heightened stakeholder expectations of two-way communication and transparency in a crisis; amplifying the speed at which organizations need to be prepared to respond and communicate in a crisis; the fact that it is becoming increasingly difficult for you to get ahead of the story and position your organization as the narrative of its own crisis. But whether we like it or not, these are today’s crisis realities and successful crisis management depends on your team’s ability to manage these real-time challenges that the digital landscape presents, while simultaneously managing the actual crisis in real-time. So then if these are today’s crisis realities, how can you arm your team with the skills, mindset and tools to make these realities and challenges work for your organization rather than against it? In other words, what is the secret to successful crisis management in this 21st century? This is the topic of Melissa Agnes's TEDx Talk, which she delivered in LA in 2015. Within this 18 minute presentation, Melissa discusses the impacts that the digital landscape have on crisis management and provides THE secret to successful crisis management in this 21st century. About Melissa Agnes: President and co-founder of Agnes + Day Inc., Melissa Agnes has developed an international reputation for crisis management, planning and training by helping global brands and government agencies prevent and manage a wide range of issues and crises. Her client list includes government agencies, cities and municipalities, healthcare organizations, energy companies, global non-profits, financial organizations, the public and private sectors and many others. Melissa is an international and sought-after crisis management speaker. Fluent in English and French, Melissa has spoken to organizations and audiences including NATO, Ministries of Foreign Affairs, Ministries of Foreign Defense, Ministries of Health, Oil and Gas Associations, PRSA, CPRS and other national associations, as well as a wide range of private and public companies, universities and non-profit organizations. She has been honored to share the stage with members of the Ukraine government and the International Committee of the Red Cross. Learn more about Melissa Agnes at http://melissaagnes.com Learn more about Melissa's crisis management firm, Agnes + Day at http://agnesday.com Follow Melissa on Twitter: @melissa_agnes This post originally appeared on http://melissaagnes.com
Views: 76456 Melissa Agnes
The First Step in Successful Crisis Management
 
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I was recently asked what the first step in successful crisis management is, and I thought what a great question! Over the years, I've heard different answers to this question. Some people say "get the plan out!", while others say "activate the crisis team". But in my experience, both of these answers just don't go far enough. In this week’s #crisisready video, I discuss what the first step in successful crisis management should really look like. Take a look! I’d love to hear what you think! Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation. Is your organization #CRISISREADY? Find out at http://melissaagnes.com. Follow Melissa on Twitter: @melissa_agnes
Views: 6440 Melissa Agnes
Crisis Management Simulation: How To Prepare
 
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People have asked "how can we better prepare for our upcoming crisis management simulation?" In this week's #crisisready video, I provide the answer. Take a look! Melissa Agnes publishes videos to help you implement a #crisisready corporate culture, so be sure to Subscribe! ➜ https://www.youtube.com/melissaagnes Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 2952 Melissa Agnes
Wells Fargo's Crisis Management Fail
 
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It's clear that Wells Fargo has proven to NOT be crisis-ready for multiple reasons. As a result, they're faced with one of the most difficult crises to manage: a crisis of corporate culture. In this week's #crisisready video I highlight the bank's two biggest crisis management fails. What do you think of Wells Fargo's crisis response? Comment below or use the hashtag #crisisready on Twitter and let's continue this conversation! Are you Crisis-Ready? Find out at http://melissaagnes.com
Views: 1820 Melissa Agnes
What it means to have an INVINCIBLE Brand
 
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In this video, Melissa Agnes, crisis management advisor, keynote speaker, and author of "Crisis Ready - Building an Invincible Brand in an Uncertain World", describes what it means to be crisis ready and build an invincible brand. Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 1096 Melissa Agnes
Crisis Management Tip: What To Do if You Genuinely Have Nothing to Say
 
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Many organizations face this dilemma. They have the best of intentions to communicate with their stakeholders in a crisis, but for one reason or another, they just simply feel as though they genuinely have nothing to say. So they say nothing, which ends up being a major crisis management mistake. So, if saying nothing isn't an option (which it isn't), what are you supposed to do in a crisis if you have nothing to say? In this week's #crisisready video I provide some essential and practical tips for managing and overcoming this dilemma. Do you have a crisis management question you’d like me to answer? Comment below or use the hashtag #crisisready on Twitter and I’ll do my best to answer your question in an upcoming video! Are you #crisisready? Find out at http://melissaagnes.com.
Views: 866 Melissa Agnes
Crisis Simulation Training - The Best Way To Prepare Your Team
 
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Crisis simulation trainings are the best way to prepare your team for successful crisis management - and to implement a crisis-ready corporate culture. Each week, Melissa Agnes helps you implement a #crisisready corporate culture, so be sure to Subscribe! ➜ https://www.youtube.com/channel/UCq83... Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 873 Melissa Agnes
Thoughts on IKEA's Crisis Management - Melissa Agnes - Crisis Management Strategist
 
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IKEA has been in the news lately in association with six toddlers’ deaths. Not something any organization wants to be associated with. The story: Over the past several years – in fact, dating all the way back to 1989 – six toddlers have been reported to have died, and dozens more have been injured, after having an IKEA dresser or chest fall on top of them. The latest tragedy occurred earlier this year, but it wasn’t until last week that IKEA finally decided to take responsibility for their faulty dressers and issue a recall. As of last week, 29 million dressers and chests have been recalled across North America. This is a big deal – and a mess that IKEA will want to put behind them as soon as possible. But it’s also a complicated mess to clean up, as 29 million recalls makes for a lot of customers that IKEA should be determined to reach in order to spread awareness and hopefully prevent any further fatalities or injuries. What Should IKEA’s Next Steps in Crisis Management Be? In this week’s #crisisready video I talk about IKEA’s crisis management strategy in response to this issue and where, in my opinion, they’ll need to step up their game if they really want their crisis management to be successful. Have more to add to this story? Comment below or use the hashtag #crisisready on Twitter or Facebook and let’s continue this discussion! CORRECTION: In this video I say that 7 toddlers have died, which is incorrect. There have been a total of 6 toddler deaths and dozens of injuries. My apologies for the miss information. The message of this video, however, remains the same. http://melissaagnes.com
Views: 1109 Melissa Agnes
Should You Issue a Press Release In a Crisis
 
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Many organizations are still struggling with this old mindset of “we need to issue a press release in a crisis”. And yet, issuing a press release can actually hinder your crisis management success. Why? Tune in to this week’s #crisisready video to find out! Subscribe ➜ https://www.youtube.com/channel/UCq836OeNjJIwsKtNOhiX4xw Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 926 Melissa Agnes
How To Manage a Live Streamed Crisis
 
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When Diamond Reynolds used her cell phone and Facebook Live to live-stream the unfortunate situation she found herself in, mere minutes after her boyfriend, Philando Castile, was fatally shot by a police officer, there was no stopping what would happen next. With the click of a couple of buttons, the story was instantaneously and irrevocably out there, and the world was watching, sharing and drawing their own conclusions. Live-streaming is an emerging reality that you should be addressing and incorporating into your crisis preparedness program. In this week’s #crisisready video, I discuss some key aspects that you and your team should be considering, in order to prepare for and mitigate this emerging risk. Have a watch! Have more to add to this story? Comment below or use the hashtag #crisisready on Twitter or Facebook and let’s continue this conversation! Are you crisis-ready? Find out at http://melissaagnes.com
Views: 533 Melissa Agnes
3 Crisis Management Trends To Watch Out For In 2017
 
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Every year, we see organizations face crises of mass destruction. Think of Wells Fargo, Whole Foods Market, Samsung… and those are just a few of the catastrophic crises we watched unravel in 2016 alone. And 2017 will be no different. So, in order to help you get a head-start on your crisis preparedness for the upcoming year, in this week’s #crisisready video, I discuss three important trends that risk impacting your organization’s crisis management. Each of these trends should be discussed amongst your crisis management team and incorporated into your crisis preparedness program, as appropriate. Take a look. Here are the links I promised within the video: - http://melissaagnes.com/ready-live-streamed-crisis/ - http://melissaagnes.com/manage-live-streamed-crisis/ Are there additional crisis management trends that you anticipate seeing more of in 2017? Comment below or use the hashtag #crisisready on Twitter and let’s continue the conversation. Looking To Hire A Crisis Management Keynote Speaker? Is crisis management a topic for your next event? If so, you’ve come to the right place! Melissa Agnes is a crisis management keynote speaker who delivers powerful, thought-provoking presentations and seminars. Click here to learn more. Are you #crisisready? Find out at melissaagnes.com Follow Melissa on Twitter: @melissa_agnes
Views: 3465 Melissa Agnes
How to Choose Which Communications Platforms to Use in a Crisis
 
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With so many platforms and tools available to us today, how do you choose the right communications platform for your organization to leverage in a crisis? Tune in to this week’s #crisisready video and find out! Do you have a crisis management question you’d like me to answer? Comment below or use the hashtag #crisisready on Twitter and I’ll do my best to answer your question in an upcoming video! Is your organization crisis-ready? Find out at http://melissaagnes.com
Views: 405 Melissa Agnes
What Is A Crisis Preparedness Program?
 
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I'm always talking about developing a crisis preparedness program, rather than simply a crisis management plan. But what's the difference and why is a program so much more valuable than a plan? Each week, Melissa Agnes helps you implement a #crisisready corporate culture, so be sure to Subscribe! ➜ https://www.youtube.com/melissaagnes Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 1198 Melissa Agnes
How to Manage Controversial Issues
 
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Controversies are amongst the most challenging types of negative events to effectively manage because they are emotional charged and automatically segregate your audience. Fortunately, there is a specific crisis ready formula to help you successfully manage controversial issues - and I provide that formula in this crisis ready video. Take a look! Subscribe! ➜ https://www.youtube.com/melissaagnes Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 546 Melissa Agnes
What to ask a crisis management consultant
 
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What's the best question to ask a crisis management consultant? Hint: it's not the most common question asked. Each week, Melissa Agnes helps you implement a #crisisready corporate culture, so be sure to Subscribe! ➜ https://www.youtube.com/melissaagnes Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 475 Melissa Agnes
How To Define a Crisis For Your Organization
 
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One of the very first steps in implementing a crisis-ready culture is to first define what a crisis is and means to your organization. But how should you go about doing this and does the definition of a crisis vary from company to company or from industry to industry? I answer this question in this week's #crisisready video. Do you have a crisis management question you’d like me to answer? Comment below or use the hashtag #crisisready on Twitter and I’ll do my best to answer your question in an upcoming video! Are you #crisisready? Find out at http://melissaagnes.com.
Views: 1518 Melissa Agnes
How to gain the benefit of the doubt in a crisis
 
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When crisis strikes, you have mere moments to begin to gain (a semblance of) control over the narrative of the story. But what if, in those mere moments, your key stakeholders gave you the advantage of having the benefit of the doubt? Wouldn’t that be an ideal opportunity to help you reach the hearts and minds of those who matter most to your company? In this week’s #crisisready video, I discuss some initiatives that you should be building into your crisis preparedness program, in order to help you gain that benefit of the doubt at the onset of a crisis. Take a look. What trust-building initiatives do you promote, as part of implementing a #crisisready corporate culture? Comment below or use the hashtag #crisisready on Twitter and let’s continue the conversation. Looking To Hire A Crisis Management Keynote Speaker? Is crisis management a topic for your next event? If so, you’ve come to the right place! Melissa Agnes is a crisis management keynote speaker who delivers powerful, thought-provoking presentations and seminars. Click here to learn more. Are you #crisisready? Find out at melissaagnes.com Follow Melissa on Twitter: @melissa_agnes
Views: 369 Melissa Agnes
If you outsource your social media marketing, watch this!
 
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If you outsource your organization's social media marketing and have not yet considered this, then your brand is at risk! Many organizations outsource their social media marketing for one reason or another. However, few of them consider or develop protocol around what they expect of their outsourced team in the event of a rising risk. In this crisis ready video, I discuss some important points to consider and develop a protocol for, to ensure that your organization isn’t left exposed, in the event of a rising risk on social media. It’s a short watch with an important message. Have a look and take an important step towards your brand’s invincibility. Subscribe on YouTube ➜ https://www.youtube.com/melissaagnes Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 222 Melissa Agnes
How Law Enforcement Can Position itself as the Source of Trust and Credibility in a Crisis
 
18:17
In a crisis or an emergency, how can law enforcement plan to get ahead of the story, before the story is already ahead of them? How can they position themselves as the voice of trust, credibility and leadership throughout the management of a high-profile crisis? At the 2015 WINx Conference in Chicago, Melissa Agnes discussed this very topic and provided strategies, tips and the right mindset needed for law enforcement to achieve effective crisis communication with their communities in a fast-paced crisis. Watch this 18 minute video and discover some of the answers to these difficult crisis management challenges. ABOUT MELISSA: Website: http://melissaagnes.com/ Twitter: https://twitter.com/melissa_agnes Facebook: https://www.facebook.com/melissaagnes/ LinkedIn: https://ca.linkedin.com/in/melissaagnes ABOUT WINx: If you're in law enforcement, please check out WINx. WINx is a yearly event dedicated to inspiring positive change and growth within the law enforcement profession. It's run by leaders within law enforcement who are doing exceptional work. Their next even will be coming up, so be sure to check it out! http://www.experiencewinx.com/
Views: 1313 Melissa Agnes
How to Balance Timeliness and Accuracy in Your Crisis Response
 
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When it comes to crisis communication, timeliness is important. But so is accuracy. This is a lesson that Samsung has been learning the hard way while managing their Galaxy Note 7 crisis. What did Samsung do wrong? They gave too much information too soon at the onset of the crisis. As a result, they've frustrated customers, regulators and have had to make an embarrassing amount of retractions. How can you ensure that your team doesn't make the same mistake as Samsung while managing an organizational crisis? What's the secret to balancing timeliness and accuracy in your crisis communications? I answer these questions in this week's #crisisready video. Take a look! How do you plan to balance timeliness and accuracy within your crisis preparedness program? Comment below or use the hashtag #crisisready on Twitter and let's continue this conversation! Are you #crisisready? Find out at http://melissaagnes.com
Views: 607 Melissa Agnes
Important actions to take post-crisis
 
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When the crisis has been managed, the organization’s primary focus is to do everything in its power to return to business as usual. But there needs to be more to it than that. Post-crisis, there are some very important discussions and actions that need to be taken, in order to continue to implement and strengthen your crisis-ready corporate culture. And these discussions and actions should be incorporated into your crisis preparedness program now, before crisis strikes. So what are these important discussions and actions that you need to be prepared to take, post-crisis? This is the precise question I answer in this week’s #crisisready video. Take a look! How has your organization addressed this aspect of your crisis preparedness? Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation. Is crisis management a topic for your next event? If so, you’ve come to the right place! Melissa Agnes is a crisis management keynote speaker who delivers powerful, thought-provoking presentations and seminars. Go to melissaagnes.com to learn more! Are you #crisisready? Find out at melissaagnes.com Follow Melissa on Twitter: @melissa_agnes
Views: 540 Melissa Agnes
How to communicate with stakeholders when systems are down in a cybersecurity crisis
 
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Cybersecurity is a high-risk scenario that pertains to every organization. This means that it should absolutely be incorporated into your crisis preparedness program. When working with clients to plan for and prepare for this type of high-risk scenario, one important question that we always address is: “In the event that our systems are down, what is the best alternative measure for communicating with stakeholders?” In my experience, most people tend to take a more general approach when answering this question. For example, they may contemplate having an external Gmail account that their team can leverage in the event that their own servers and emails are down. But while this may be a solution for some – some organizations and some of their stakeholders – it typically isn’t a “catch-all” solution. Why? For several reasons, including: - This may not be the best means of communication with all of the organization’s stakeholders; - Depending on the organization, Legal and Compliance may not agree with this approach, for specific reasons. So if a general approach isn’t ideal, what is the best way to approach answering this important question? In this week’s #crisisready video, I provide insight into the best way to approach and answer this important cybersecurity crisis question. Take a look! Is your organization #crisisready? Find out at http://melissaagnes.com. Follow Melissa on Twitter: @melissa_agnes
Views: 354 Melissa Agnes
3 Tips to Gaining Buy In for Crisis Preparedness
 
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A viewer recently asked: “How do we get busy senior executives to realize they need to act now to resiliency against an unseen and not yet present crisis?” This is a great and common question. In this week’s #CRISISREADY video, I provide three strategies that have helped my clients get that all-important buy-in from leadership. Take a look! Subscribe ➜ https://www.youtube.com/channel/UCq83... Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 333 Melissa Agnes
TCIP #015 - Social Media Monitoring in a Crisis with Chris Syme
 
01:08:01
This Podcast originally appeared on Melissa Agnes's blog: http://melissaagnes.com/tcip-015-social-media-monitoring-in-crisis-with-chris-syme/ Welcome to episode #015 of The Crisis Intelligence Podcast, with Melissa Agnes and Chris Syme. The fact is that monitoring social media and the search engines needs to be a part of your corporate culture. It needs to be second nature and integrated into your daily (and nightly) activity. But what differs between everyday monitoring and in-crisis monitoring? What do you absolutely need to know now, before entering into a crisis, so that you can better prepare your team to succeed at this daunting and critical task in the heat of the moment? When it comes to monitoring social media in a crisis, Chris Syme has tons of experience. In this episode of The Crisis Intelligence Podcast, Chris answers the questions that always seem to be on everybody's mind. Questions like: how to determine your baseline to be able to monitor and understand sentiment and social activity escalation in a crisis? How much sentiment escalation is normal, and at what point does it become alarming? What monitoring tools will best help you succeed at this task and how should you go about training your team? The truth is that people are talking about you online whether you choose to listen or not. Choosing to listen is always the right answer and Chris explains how listening intently before a crisis can provide you with invaluable opportunities in a crisis. This episode of The Crisis Intelligence Podcast discusses: -How to train your community managers in crisis and issues management. -The importance of blind spot risk analyses. -The benefits of monitoring social media as a regular business operation. -How to monitor and gauge sentiment in a crisis. -What a triage response is and how to set your team up with one. -When to take conversations offline and when to address them publicly on social. -What to look for in a monitoring tool. It's a great discussion filled with awesome takeaways. Enjoy! Get connected! Have questions, comments or suggestions? Email Melissa: [email protected] Subscribe and leave us a review on iTunes: https://itunes.apple.com/us/podcast/crisis-intelligence-podcast/id887185077 Subscribe and leave us a review on Stitcher: http://www.stitcher.com/podcast/the-crisis-intelligence-podcast Subscribe via email: http://melissaagnes.com/podcast/#subscribe-form Visit Melissa's blog: http://melissaagnes.com/blog/ Learn more about Melissa Agnes: http://melissaagnes.com/about-melissa-agnes/ Follow Melissa on Twitter @melissa_agnes: https://twitter.com/melissa_agnes Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissaagnes Learn more about Agnes + Day, The Crisis Intelligence Firm: http://agnesday.com/ Check out Chris Syme's blog: http://cksyme.com/blog/ Follow Chris on Twitter: https://twitter.com/cksyme Connect with her on LinkedIn: https://www.linkedin.com/in/chrissyme Add her to your circles on Google+: https://plus.google.com/+ChrisSyme/posts Check out Chris's infographic board on Pinterest: http://www.pinterest.com/cksyme/social-media-infographics-galore/ Check out her ebook,Practice Safe Social: http://cksyme.com/books/ Thanks to Chris for taking the time to have this interesting conversation with me!
Views: 120 Melissa Agnes
Should Your Communications Team Have Crisis Management Autonomy?
 
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I was recently asked what my stance is on communications departments having crisis management autonomy. If you're debating this within your organization or department, then there's a much more important question that needs to be answered. Tune in to this week's #crisisready video to find out what it is. Each week, Melissa Agnes helps you implement a #crisisready corporate culture, so be sure to Subscribe! ➜ https://www.youtube.com/melissaagnes Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 593 Melissa Agnes
How to Socialize Your Crisis Management Plan
 
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I’m often asked how organizations should go about beginning to socialize their crisis management plan throughout the depths of their organization. In other words, how do you begin to get your team familiar and comfortable with the program, their roles and responsibilities? In this week’s #crisisready video, I share my approach to familiarizing and socializing my clients’ crisis preparedness programs with the different members of their team. How do you go about socializing your crisis management plan? Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation! Are you #CrisisReady? Find out at http://melissaagnes.com Follow Melissa on Twitter: @melissa_agnes
Views: 426 Melissa Agnes
Biggest Lesson Leaders Need To Learn From The Criminal Charges Against Volkswagen Executives
 
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What does the criminal charge against Volkswagen’s former executives mean for your leadership team? A lot, potentially. In fact, there’s a major crisis preparedness lesson that all leaders should takeaway from this indictment. I go into detail in this week’s #crisisready video. Take a look. Have more to add to this story? Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation. Looking to hire a crisis management keynote speaker? Is crisis management a topic for your next event? If so, you’ve come to the right place! Melissa Agnes is a crisis management keynote speaker who delivers powerful, thought-provoking presentations and seminars. Click here to learn more. Are you #crisisready? Find out at melissaagnes.com Follow Melissa on Twitter: @melissa_agnes
Views: 330 Melissa Agnes
Crisis Management Resources To Include In Your Crisis Management Plan
 
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What crisis management resources should you include in your crisis management plan? Tune in to this week's #crisisready video for the answer! Each week, Melissa Agnes helps you implement a #crisisready corporate culture. Be sure to Subscribe! ➜ https://www.youtube.com/channel/UCq83... Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 419 Melissa Agnes
Should the Cincinnati Zoo Have Shut Down Their Social Media Accounts?
 
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The Cincinnati Zoo has suffered a lot of backlash, online harassment and even a Twitter hack ever since the tragic incident of the fatal shooting of Harambe, the Gorilla, back in May of this year. After months of being subjected to this online abuse, the zoo has decided to shut down their social media accounts. Was this the right crisis management decision or will it potentially have even more damaging effects on the brand? This is precisely the question I answer in this week’s #crisisready video. Have a watch! What do you think about the Cincinnati Zoo’s decision? Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation! Are you #crisisready? Find out at http://melissaagnes.com.
Views: 304 Melissa Agnes
TCIP #031 – Dealing with Internet Defamation and False Online Reviews with Whitney C. Gibson
 
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This Podcast originally appeared on Melissa Agnes's blog: http://melissaagnes.com/tcip-031-dealing-internet-defamation-false-online-reviews-whitney-c-gibson/ Welcome to episode #031 of The Crisis Intelligence Podcast, with Melissa Agnes and Whitney C. Gibson. Dealing with and removing internet defamation and other damaging content from the internet is a big challenge for countless professionals and organizations these days. In this episode of The Crisis Intelligence Podcast, Whitney C. Gibson, an attorney who specializes in internet defamation, and I discuss the challenge of dealing with internet defamation. We discuss the basics, straight through to providing best practices for preparing for and preventing this type of risk that leaves us all vulnerable, as well as defamation protection strategies for you and your team to begin implementing straight away. Additionally, we discuss what in-house council needs to know, how they can prepare now and tips for keeping up with this ever evolving issue and risk. This episode of The Crisis Intelligence Podcast discusses: -The difference between defamation and free speech - and where the line is drawn. -Who's usually behind defamation attacks. -Defamation protection strategies. -The risks of trying to push defamation down in the search engines. -Best practices for mitigating the risk of false online reviews. -How to deal with defamation on platforms like Ripoff Report, where their policies state that they will not remove reviews. This is an important discussion with tons of great advice. Enjoy! Get connected! Have questions, comments or suggestions? Email Melissa: [email protected] Subscribe and leave us a review on iTunes: https://itunes.apple.com/us/podcast/crisis-intelligence-podcast/id887185077 Subscribe and leave us a review on Stitcher: http://www.stitcher.com/podcast/the-crisis-intelligence-podcast Subscribe via email: http://melissaagnes.com/podcast/#subscribe-form Visit Melissa's blog: http://melissaagnes.com/blog/ Learn more about Melissa Agnes: http://melissaagnes.com/about-melissa-agnes/ Follow Melissa on Twitter @melissa_agnes: https://twitter.com/melissa_agnes Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissaagnes Learn more about Agnes + Day, The Crisis Intelligence Firm: http://agnesday.com/ Learn more about Whitney C. Gibson: http://www.vorys.com/gibson-whitney Connect with Whitney on LinkedIn: https://www.linkedin.com/in/whitneycgibson Subscribe to Whitney's awesome blog: http://www.defamationremovalattorneysblog.com/ Check out Whitney's blog posts on my blog: http://melissaagnes.com/author/whitneygibson/ Follow Whitney on Twitter: https://twitter.com/whitneycgibson Thanks to Whitney for taking the time to have this important conversation with me!
Views: 129 Melissa Agnes
TCIP #016 - Malaysia Airlines Crisis Management with Jonathan Hemus
 
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This Podcast originally appeared on Melissa Agnes's blog: http://melissaagnes.com/tcip-016-malaysia-airlines-crisis-management-with-jonathan-hemus/ Welcome to episode #016 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Hemus. Malaysia Airlines has suffered through two devastating and traumatic crises this year. The first was flight MH370 that disappeared without a trace while flying from Kuala Lumpur to Beijing. The second, flight MH17, was shot down by a missile while flying over the Ukraine–Russia border, on its journey from Amsterdam to Kuala Lumpur. These are two major crises, ultimate nightmares for any airline, and Malaysia Airlines faced both within months from one another. Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization's crisis plan? These are the questions Jonathan Hemus and I discuss and answer in this episode of The Crisis Intelligence Podcast. Interestingly, Jonathan gave a crisis management training in Malaysia the week prior to recording this episode with me, so he brought with him some very interesting insider insight on how Malaysian professionals are dealing with the aftermath of these crises, as well as 5 key learnings they took away from the incidents and implemented into their own organizations' crisis management plan. This episode of The Crisis Intelligence Podcast discusses: -How Malaysia, as a country and society, is faring after these two major crises. -How culture, both organizational and national, impacted Malaysia Airlines's crisis communication. -The importance of getting the first 24 hours right in a crisis. -How to plan for a global, viral crisis. -How to incorporate collaborations from government agencies, emergency responders and other third-parties within your crisis communication plan. -How the lack of closure impacted these two crises (making them even more difficult to manage) and how you can plan for this type of crisis scenario. Side note: After this episode was recorded, Malaysia Airlines made the gaffe of launching a campaign that asked people what destinations were on their bucket list. If you're a regular reader/listener of mine, I don't have to tell you what I think of this and the lack of risk analysis (or common sense) that went into this "campaign", but that aside, as this incident happened after this podcast was recorded, we do not discuss its foolishness in this episode. It's an interesting and insightful listen. Enjoy! Get connected! Have questions, comments or suggestions? Email Melissa: [email protected] Subscribe and leave us a review on iTunes: https://itunes.apple.com/us/podcast/crisis-intelligence-podcast/id887185077 Subscribe and leave us a review on Stitcher: http://www.stitcher.com/podcast/the-crisis-intelligence-podcast Subscribe via email: http://melissaagnes.com/podcast/#subscribe-form Visit Melissa's blog: http://melissaagnes.com/blog/ Learn more about Melissa Agnes: http://melissaagnes.com/about-melissa-agnes/ Follow Melissa on Twitter @melissa_agnes: https://twitter.com/melissa_agnes Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissaagnes Learn more about Agnes + Day, The Crisis Intelligence Firm: http://agnesday.com/ Check out Jonathan Hemus's company website: http://insigniacomms.com/ Follow Jonathan on Twitter: https://twitter.com/jhemusinsignia Connect with Jonathan on LinkedIn: https://www.linkedin.com/in/jonathanhemus Take a look at Malaysia Airlines's YouTube strategy: https://www.youtube.com/MalaysiaAirlines Additional articles we've published on Malaysia Airlines Flight MH370: http://agnesday.com/malaysia-airlines-crisis-communications-flight-mh370/ http://agnesday.com/dont-know-malaysia-airlines-theyve-handled-crisis-flight-mh370/ Thanks to Jonathan for taking the time to discuss these two crises with me and to analyze the important takeaways for our listeners!
Views: 499 Melissa Agnes
TCIP #049 - What Makes a Good Crisis Message with Karen Freberg and Kristin Saling
 
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This Podcast originally appeared on Melissa Agnes's blog: http://melissaagnes.com/tcip-049-what-makes-a-good-crisis-message-with-karen-freberg-and-kristin-saling/ Welcome to episode #049 of The Crisis Intelligence Podcast, with Melissa Agnes, Karen Freberg and Kristin Saling. Karen Freberg and Kristin Saling are more than sisters, they're research colleagues. They recently conducted a research study to determine the characteristics and attributes that make a good crisis communication message on social media. When I discovered their research, I knew I had to have them on TCIP to discuss their findings! In this week’s episode of The Crisis Intelligence Podcast, I sat down with Karen and Kristin to discuss their study, its focus and its findings. What’s interesting (yet not surprising) is that the results of their study provide an academic research basis to support what crisis professionals in the field, such as myself, have been preaching and teaching to clients for years. With that said, tune in to discover what their study suggests is the recipe for effective crisis management messaging on social media. This episode of The Crisis Intelligence Podcast discusses: The Q-Sort method and how it was used to determine what makes a good crisis communication message. How different people want to receive different types of information and updates throughout a crisis. The results of the study: What actually makes a good crisis message on social media. What all of this means to your organization. Karen and Kristin are both incredibly smart and fun to chat with - and listen to. Enjoy! Links to studies mentioned in this podcast Download a copy of Karen and Kristin's Situational Q-Sort Study (2013): http://melissaagnes.com/wp-content/uploads/2015/05/Situational-Qsort-2013-Freberg-Saling.pdf Download a copy of Karen and Kristin's article, Using value modeling to evaluate social media messages: The case of Hurricane Irene: http://melissaagnes.com/wp-content/uploads/2015/05/Hurricane-Irene-article-Freberg-Saling.pdf Get connected! Have questions, comments or suggestions? Email Melissa: [email protected] Subscribe and leave us a review on iTunes: https://itunes.apple.com/us/podcast/crisis-intelligence-podcast/id887185077 Subscribe and leave us a review on Stitcher: http://www.stitcher.com/podcast/the-crisis-intelligence-podcast Subscribe via email: http://melissaagnes.com/podcast/#subscribe-form Visit Melissa's blog: http://melissaagnes.com/blog/ Learn more about Melissa Agnes: http://melissaagnes.com/about-melissa-agnes/ Follow Melissa on Twitter @melissa_agnes: https://twitter.com/melissa_agnes Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissaagnes Learn more about Agnes + Day, Melissa's crisis management firm: http://agnesday.com/ About guest, Karen Freberg Check out Karen's blog: http://karenfreberg.com/blog/ Follow Karen on Twitter: https://twitter.com/kfreberg About guest, Kristin Saling Check out Kristin's blog: http://kcsaling.com/ Follow Kristin on Twitter: https://twitter.com/kcsaling Thanks to Karen and Kristin for taking the time to share your study and its findings with us!
Views: 85 Melissa Agnes
How to Develop a Crisis Preparedness Program
 
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Part of being crisis-ready means thinking through your organization’s top high-risk scenarios and developing a crisis preparedness program that is scalable, flexible and realistically actionable – and then integrating that program into the culture of your organization. In this week’s #crisisready video, I provide a high-level overview of how you can go about approaching the development of a strategic crisis preparedness program for your organization. Do you have a crisis management question you’d like me to answer? Comment below or use the hashtag #crisisready on Twitter and I’ll do my best to answer your question in an upcoming video! Are you #crisisready? Find out at melissaagnes.com.
Views: 1736 Melissa Agnes
Behind the Scenes Tactical Crisis Management Lessons from the Frontlines
 
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Discover how utility company, Alectra, successfully manages issues and crises as a regular course of business—and how their learnings and successes can be implemented into your crisis ready program. Utility companies are no stranger to the multitude of challenges that present themselves in times of crisis. As a result, they have a ton of real-time crisis management experience that others can learn from. Alectra is one such organization. With a 1,250 m2 (or 2,000 km2) service territory delivering power to approximately one million customers in Ontario, Canada, Alectra deals with issues and crises on a regular basis. In this episode, Blair Peberdy, Vice-President of Government and Corporate Relations at Alectra, joins the Invincible Brand Podcast to share the many crisis management lessons he has learned throughout his career. About this episode It’s always great to learn from the mistakes, successes, and lessons learned by others—hopefully saving you from having to learn them the hard way. In this episode, Blair shares the structure behind Alectra’s crisis ready program, along with the many lessons the company has learned throughout its years of managing dozens of real-life and simulated incidents. This episode provides a behind the scenes look at the different strategies and tactics that Alectra has implemented into its crisis ready program. These strategies and tactics continue to help the organization further strengthen its crisis ready culture, and the best part is that each of the lessons that Blair shares within this conversation are directly applicable to your organization and team. This episode explores: - The multi-tiered prongs that facilitate Alectra’s crisis communication to its different key stakeholders. - The structure of the company’s crisis management governance, including the different roles they’ve designed and how they ensure these roles are scalable with employee turnover and the growth of the company. - The role that crisis simulations play in helping Alectra continuously strengthen its crisis ready program and its team’s skills. - A look at Alectra’s post-crisis debriefing structure and processes. - How social media has changed the crisis management landscape. Connect with Blair and Alectra: - Learn more about Alectra at alectra.com
Views: 162 Melissa Agnes
The Sexy Allure of Crisis Management Presents Risk to Organizations
 
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Thanks to high-profile crises, viral issues, and fun television series like "Scandal", crisis management is being seen more and more as a “sexy” and thrilling profession or service offering. While the allure is understandable—from the outside, I realize it can look like a fast-paced, exciting career filled with adventure and heroism—what I’m seeing more and more is that this image and allure is presenting a high-risk scenario to many organizations. I don’t believe that any of this is a result of a con or ill-intent. I think it’s a result of professionals wanting to help but simply not having the experience or expertise to serve in the ways that are essential to their clients. The result is good intentions that lead to a disservice to organizations that deserve better. That being said, if you offer crisis management or crisis communication services as part of your practice, I have three proposed requests for you, which I detail in this video. Subscribe to this channel ➜ https://www.youtube.com/melissaagnes Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 828 Melissa Agnes
Important Message To All Communication Professionals!
 
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We constantly see organizations, with the best intentions, make mistakes and gaffes in their marketing initiatives that end up sparking controversy and going viral. Why? Because their creative process is missing a critical component. Watch this week's crisis ready video to learn what this critical component is and how it applies to you. Melissa Agnes's videos are geared to helping you implement a #crisisready culture, so be sure to Subscribe! ➜ https://www.youtube.com/melissaagnes Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 527 Melissa Agnes
Beware! These Societal Issues Present Serious Risk to your Organization
 
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There are current societal issues that your organization needs to be taking notice of. Not only do they present serious risk to your brand, but once that risk is mitigated, they also present some interesting opportunities to strengthen the values-based, emotional connection you share with your stakeholders. Tune in to this crisis ready video to learn more. Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 412 Melissa Agnes
TCIP #048 - The Secret to Successful Crisis Management with Melissa Agnes
 
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This Podcast originally appeared on Melissa Agnes's blog: http://melissaagnes.com/tcip-048-the-secret-to-successful-crisis-management-with-melissa-agnes/ Welcome to episode #048 of The Crisis Intelligence Podcast, with Garth Rowan and Melissa Agnes. I recently had the great honor and privilege of giving a TEDx Talk in the City of LA. The topic of my TEDx talk is The Secret to Successful Crisis Management in the 21st Century. In this week's episode of The Crisis Intelligence Podcast, I did something a little different from what I usually do. My goal was to bring the message of my talk to you, and to share this critical secret with you. In order to do this, my good friend and colleague, Garth Rowan and I decided to switch roles, where Garth interviewed me about my talk. So, by tuning in to this week's podcast, you'll hear an audio version of my 18 minute TEDx Talk followed by Garth's interview, where we discuss the process I took to create and deliver my speech, and what it really means to adapt a proactive mindset into the very culture of your organization, in the name of successful crisis management and preparedness. It was a lot of fun to take on the role of the interviewee on TCIP for once, and I hope you have as much fun listening, as I had chatting with Garth! This episode of The Crisis Intelligence Podcast discusses: My TEDx Talk: The Secret to Successful Crisis Management in the 21st Century. The process of creating a TEDx talk, including the challenges I encountered, the books I read and more. More tangible, hands-on tips and strategies for adapting the right "crisis-intelligent" mindset into the very culture of your organization. Delivering this TEDx Talk was both an honor and a challenge and I look forward to sharing the details of my experience with you. Enjoy! Links mentioned in this podcast Watch Melissa's TEDx Talk: https://youtu.be/VQGEPEaEWtg Power Cues, by Dr. Nick Morgan: http://www.amazon.com/Power-Cues-Persuading-Maximizing-Personal/dp/1422193500 Talk Like TED, by Carmine Gallo: http://www.amazon.com/Talk-Like-TED-Public-Speaking-Secrets/dp/1250041120 How to Deliver a TED Talk, by Jeremey Donovan: http://www.amazon.com/How-Deliver-TED-Talk-Presentations/dp/1491581018 The ONE Thing, by Gary Keller and Jay Papasan: http://www.amazon.com/The-ONE-Thing-Surprisingly-Extraordinary/dp/1885167776 Get connected! Have questions, comments or suggestions? Email Melissa: [email protected] Subscribe and leave us a review on iTunes: https://itunes.apple.com/us/podcast/crisis-intelligence-podcast/id887185077 Subscribe and leave us a review on Stitcher: http://www.stitcher.com/podcast/the-crisis-intelligence-podcast Subscribe via email: http://melissaagnes.com/podcast/#subscribe-form Visit Melissa's blog: http://melissaagnes.com/blog/ Learn more about Melissa Agnes: http://melissaagnes.com/about-melissa-agnes/ Follow Melissa on Twitter @melissa_agnes: https://twitter.com/melissa_agnes Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissaagnes Learn more about Agnes + Day, Melissa's crisis management firm: http://agnesday.com/ About guest host, Garth Rowan Learn more about Garth Rowan: http://agnesday.com/about-us/garth-rowan/ Connect with him on LinkedIn: https://www.linkedin.com/profile/view?id=27733018 Email Garth directly: [email protected] Check out Garth's blog posts on The Crisis Intelligence Blog: http://melissaagnes.com/?s=garth+rowan A big thanks to everyone who helped me in the process of creating this speech, and to Garth Rowan for taking the additional time to interview me on this topic and important message!
Views: 275 Melissa Agnes
How To Get Ahead Of A Crisis When You’re Already Behind – Invincible Brand Podcast 001
 
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The YouTube Shooting Crisis: How Mountain View Police Department quickly regained control of the narrative that was going viral against their agency. In April 2018, shortly after the shooting that took place at YouTube’s headquarters by 38-year-old Nasim Najafi Aghdam in San Bruno, California, the media learned from Aghdam’s father that she had been confronted by Mountain View Police Department officers prior to the shooting taking place. Before MVPD had time to make this connection themselves and gather the necessary information, news of this fact quickly went viral with the media, local communities, and the general public demanding answers and speculating on what the answers to those unanswered questions might be. In this episode of The Invincible Brand Podcast, Melissa Agnes sits down with Captain Chris Hsiung of MVPD and Katie Nelson, Social Media and Public Relations Coordinator for MVPD, to discuss the behind the scenes of what happened, how it happened, and the crisis ready strategies that MVPD quickly put into place in order to regain control of the narrative of the incident and mitigate the risk of losing trust and credibility with their community and the general public. Learning of a serious issue or crisis once it has already gone viral against your brand is a business risk that applies to any type of organization in this day and age, and the tips, strategies, and insights that Captain Hsiung and Katie share in this episode are relevant to all businesses whether you’re a brand of one, a mega corporation, or whether you’re in the public or private sectors. This episode explores: - How a Crisis Ready organizational mindset prepared MVPD for this moment before it happened - The Ultimate FOMO moment when Captain Hsiung was “off the grid” on a cruise for the initial 18hrs of the event - Behind the scenes decisions and discussions - The strategy of communication: how MVPD rolled out the video footage of the event – and the importance of providing context to what viewers would see in the footage Links discussed in this episode: - The first response statement published by MVPD before they could release the video footage of the incident: https://www.mountainview.gov/news/displaynews.asp?NewsID=1300&TargetID=9 - The official response published by MVPD with the video of the incident: https://www.mountainview.gov/news/displaynews.asp?NewsID=1305&TargetID=9 Follow and connect with MVPD on social: - Facebook: https://www.facebook.com/mountainviewpd - Twitter: https://twitter.com/mountainviewpd - Instagram: https://www.instagram.com/mountainviewpd/ This was originally published to https://melissaagnes.com/how-to-get-ahead-of-a-crisis-when-youre-already-behind/
Views: 138 Melissa Agnes
How To Never Lose A Customer Again
 
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How you make your customers feel is the powerful differentiator from your competitors, lends to the emotional connection you build with your stakeholders, and can ultimately make or break your brand’s invincibility. Author and Customer Retention Expert, Joey Coleman, joins the Invincible Brand Podcast to discuss strategic ways to foster a culture whereby increased customer retention leads to brand advocacy, business resiliency, and ultimately, brand invincibility. About this episode Studies show that 20% – 70% of your new customers will likely decide to stop doing business with you before they reach the 100-day mark. Meanwhile, if you can retain 5% of your customers who would otherwise stop doing business with you, you can increase your profits by 25% – 100%. In his work as an author, keynote speaker, and consultant, Joey Coleman helps organizations strengthen the relationships they share with their customers and clients, with the goal of building long-lasting, emotionally connected relationships. In this discussion, Joey shares some of the specific steps he takes to achieve this. The strategies and insights he shares apply to all entities, whether in the public or private sector. This episode explores: - Interesting ways that working with the CIA has shaped Joey’s leadership and how that mindset can be adapted for your organization. - Strategic ways to raise important points with leadership and gain buy-in for cultural improvement and evolution. - How focusing on the customer experience makes team members’ jobs easier and speaks directly to the bottom line in substantial ways. - Real world examples, stories, and tactical strategies that can be applied to your organization. Links to things discussed in this episode - Pick up a copy of Joey’s book, Never Lose a Customer Again: https://www.amazon.com/Never-Lose-Customer-Again-Lifelong/dp/0735220034/ref=sr_1_1?ie=UTF8&qid=1544494786&sr=8-1&keywords=never+lose+a+customer+again - The podcast with Mountain View Police Department: https://melissaagnes.com/how-to-get-ahead-of-a-crisis-when-youre-already-behind/ Connect with Joey Coleman: - Interested in working with Joey? Learn more here: joeycoleman.com Are you Crisis Ready? Find out at melissaagnes.com. This was originally published to melissaagnes.com
Views: 88 Melissa Agnes
How Can I Merge My Expertise Into A Career In Crisis Communication?
 
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This month's Crisis Ready Q&A addresses the following question: “I have been a digital journalist, reporter and TV producer for the last 10 years. I am interested in merging my skills in breaking news coverage into a career in crisis communications. I’d love to speak with you to hear your thoughts around how I can merge my journalism career into a future in crisis communication work.” You can also listen to this episode on iTunes, Spotify, and Stitcher. The answer explores: - Your resumé: strategic ways to make yourself stand out. - How the way you frame your expertise can help you overcome mindset barriers before they become your obstacles. - Food for thought on whether you need another degree. Links discussed in this episode: Link to the video I mention in this podcast about the impact of shows like Scandal on the crisis management industry and profession. Do you have a question you’d like Melissa to answer, and are you willing for that discussion to be recorded (in a way that respects your privacy and confidentiality)? If so, visit melissaagnes.com to set up some one-on-recorded-one time with Melissa!
Views: 69 Melissa Agnes
How To Build Strong Emotional Connections In A Virtual World
 
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Virtual communication can breed misunderstandings and yet how many of your meetings are virtual? Do you see where I'm going with this? Dr. Nick Morgan, author of "Can You Hear Me?" (amongst other great books) and founder of Public Words, joins the Invincible Brand Podcast to discuss the impacts that the virtual world have on internal teams and the conscious efforts and actions that leaders can take to mitigate the risks that these impacts present on company morale, team-building, and ultimately the organization’s culture and reputation. About this episode Virtual communication deprives us of the emotional knowledge that helps us understand context. This presents risks to relationships with stakeholders–especially in regards to your internal teams and departments. In this episode, Nick Morgan explores new research that dives deeper into this reality, the challenges it presents to leaders and their teams, and provides strategic insight into how we can mitigate the risks that come along with this reality and build more connected teams and a stronger internal culture. This episode explores: - New research and data that demonstrates the emotional impacts, voids, and effects that the virtual world presents. - The way in which leadership can use this information to form stronger connections with their teams during conference calls, virtual meetings, email communications, and more. - Helpful verbal and nonverbal cues to consciously deliver. - Tips for creating trust in a virtual context. Are you crisis ready? Find out at melissaagnes.com. This article was originally published on melissaagnes.com.
Views: 66 Melissa Agnes
Welcome to Melissa Agnes's Channel, Where You'll Learn How To Be Crisis-Ready!
 
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Subscribe and learn how to implement A #CRISISREADY corporate culture. By subscribing, you'll learn tips, tools and strategies for turning today's real-time challenges into a winning crisis management strategy for your organization. Subscribe ➜ https://www.youtube.com/channel/UCq836OeNjJIwsKtNOhiX4xw Blog ➜ http://melissaagnes.com/blog Twitter ➜ http://twitter/com/melissa_agnes Facebook ➜ http://facebook.com/melissaagnes Instagram ➜ http://instagram.com/melissaagnes LinkedIn ➜ https://www.linkedin.com/in/melissaagnes Hire a crisis management keynote speaker ➜ http://melissaagnes.com
Views: 153 Melissa Agnes
Is there such thing as a social media crisis?
 
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Is there such thing as a social media crisis? If you really think about it, what could a social media crisis really be? Have a watch to see how we should be thinking about "social media crises". Have more to add to this story? Comment below or use the hashtag #crisisready on Twitter or Facebook and let’s continue this conversation! Are you #crisisready? Find out at http://melissaagnes.com
Views: 375 Melissa Agnes
Was the Dallas Police Department CRISIS READY™?
 
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Over the last week, the world has watched as the U.S. struggles to manage a nation-wide crisis. It’s one we’ve seen before – but, like lessons in life, crises don’t go away until they’re truly learned from and managed. But while every police agency across the country plays a role in the management of this crisis, there is one agency in particular that has been thrust onto the front lines and has faced the most tragedy, the most loss over the last week. And while their loss has undoubtedly made their tasks all the more challenging, they have still managed to do a phenomenal job of positioning themselves as a voice of trust, credibility and leadership amidst this chaotic time. In fact, the Dallas Police Department has been such a strong leader within this crisis that they’ve managed to help change a predominantly negative narrative, to a more positive one. They have been a beacon of light throughout this emotionally difficult time. In this week’s #crisisready video, I took a few minutes to analyze and discuss how and why the Dallas Police Department is an example of tremendous crisis management leadership for all of us to learn from. My heart goes out to the Dallas Police Department, and to all those who have suffered a tremendous loss over the past week. Have more to add to this story? Comment below or use the hashtag #crisisready on Twitter or Facebook and let’s continue this discussion! Are you #crisisready? Find out at http://melissaagnes.com
Views: 331 Melissa Agnes
What is the difference between managing an online crisis vs  an offline crisis?
 
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A viewer recently asked me whether or not there is a difference between managing an online crisis vs. managing an offline crisis. They wondered if there were additional steps that may need to be taken when managing the former and, if so, what they are. As this is a common question, I thought I’d answer it in this week’s #crisisready video, where I take the opportunity to make a very important statement. Take a look! I’d love to hear what you think! Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation. Is your organization crisis-ready? Find out at melissaagnes.com Follow Melissa on Twittner: @melissa_agnes
Views: 414 Melissa Agnes
TCIP #012 - The Leader's Role in Crisis Management with Jane Jordan-Meier
 
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This Podcast originally appeared on Melissa Agnes's blog: http://melissaagnes.com/tcip-012-leaders-role-in-crisis-management-with-jane-jordan-meier/ Welcome to episode #012 of The Crisis Intelligence Podcast, with Melissa Agnes and Jane Jordan-Meier. Jane Jordan-Meier opens this discussion with a strong statement: "A leader emerges in a crisis." But how can you plan for a successful emergence, rather than an unsuccessful one? What are the challenges of choosing a leader or spokesperson in a crisis? Should it be the CEO of the organization or is someone else better suited for the role - and how can you determine this? What qualities and characteristics should you be looking for? In this week's episode, Jane Jordan-Meier and I discuss the role of a leader in a crisis. It's an important discussion and one that we hope you will have internally after listening to this podcast. The truth is that a crisis will make or break your leader and the successful management of the crisis for your organization will depend, in large part, on that leader. Empower your team, your organization and your chosen spokesperson to emerge a true leader within any crisis. How can you do this? The first step is listening to this podcast. This episode of The Crisis Intelligence Podcast discusses: -What the role of the leader in a crisis actually is. -Emotional intelligence: What is it and why it's so critically important in crisis leadership. -Do appearances matter and how to dress the part and communicate effectively with body language. -How technology makes the leader's role an even greater challenge - and how to overcome this challenge. -A look at some of the most historical crises and how their leaders communicated - either superbly or horrifically. Get connected! Have questions, comments or suggestions? Email Melissa: [email protected] Subscribe and leave us a review on iTunes: https://itunes.apple.com/us/podcast/crisis-intelligence-podcast/id887185077 Subscribe and leave us a review on Stitcher: http://www.stitcher.com/podcast/the-crisis-intelligence-podcast Subscribe via email: http://melissaagnes.com/podcast/#subscribe-form Visit Melissa's blog: http://melissaagnes.com/blog/ Learn more about Melissa Agnes: http://melissaagnes.com/about-melissa-agnes/ Follow Melissa on Twitter @melissa_agnes: https://twitter.com/melissa_agnes Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissaagnes Learn more about Agnes + Day, The Crisis Intelligence Firm: http://agnesday.com/ Read Janie's book: http://crisismanagementbook.com/ Follow Janie on Twitter: https://twitter.com/janejordanmeier Connect with Janie on LinkedIn: https://www.linkedin.com/in/janejordanmeier Learn more about Janie: http://www.sefiani.com.au/about-us/our-people/person-2/?member=jane-jordan-meier Thanks to Janie for taking the time to have this great discussion with me!
Views: 77 Melissa Agnes
When Hiring a Crisis Management Advisor, Become An Informed Buyer To Mitigate Unnecessary Risk
 
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Don’t let the lack of certification in this profession put your organization at risk. Charlie Maclean-Bristol, one of the Founders and Directors of PlanB Consulting, joins the Invincible Brand Podcast to discuss how organizations can get around the lack of certification in the profession of crisis management, to make sure they’re partnering with the right professionals for their company’s crisis ready needs. About this episode If you follow my work, then it’s quite possible that you know of a grievance that has been frustrating me more and more lately. The grievance is that, as a result of the thrilling allure and hype around the crisis management profession, combined with a lack of industry certification requirements, organizations are being put at risk by hiring “experts” who are causing more harm than help. I recently published a video addressing this grievance which sparked an interesting conversation on this subject with Charlie, which I thought would make for a compelling and hopefully beneficial podcast conversation. This episode explores: - Thoughts on how to make sure you are an “informed buyer”, when shopping for the right crisis ready advisor for your organization and its needs. - How professionals need to know and accept their limitations and focus on excellence in their strengths, and transparency with their clients. - What to look for in a crisis management professional. - Thoughts and observations on where the profession is going and how experts need to keep up with the trends and escalating risks, expectations, and opportunities. Are you Crisis Ready? Find out at melissaagnes.com This was originally published to melissaagnes.com
Views: 69 Melissa Agnes
TCIP #009 - Emergency Evacuation and Re-Entry Planning with Mike McKenna
 
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This Podcast originally appeared on Melissa Agnes's blog: http://melissaagnes.com/tcip-009-emergency-evacuation-re-entry-planning-mike-mckenna/ Welcome to episode #009 of The Crisis Intelligence Podcast, with Melissa Agnes and Mike McKenna. When it comes to emergency evacuation planning, what risks need to be identified and what should you actually plan for? Should every organization, even those with less catastrophic risk, include an evacuation and re-entry plan within their crisis management plan? Mike McKenna, Founder and President of Team Solutions, specializes in Search & Rescue Response and Emergency Evacuation. He's also known for some really great quotes that include: *Focus on doing the most good for the most people.* and *Do not try to recover from a disaster, from within a disaster.* I had the pleasure of sitting down with Mike to discuss the meanings behind these quotes, as well as some really important - and often less discussed - topics concerning crisis and emergency management. This episode of The Crisis Intelligence Podcast discusses: -Functional-based roles vs. person-based roles. -ICS (Incident Command System): What it is, how it works and how to adapt it to your corporate culture. -What you need to know when it comes to emergency evacuation and re-entry planning. -The need for clearly communicated and achievable goals - and how to structure your crisis plan to accomplish this. -The importance of testing your plan once it's been created - and often. It's a really great listen that I know you'll enjoy! Get connected! Have questions, comments or suggestions? Email Melissa: [email protected] Subscribe and leave us a review on iTunes: https://itunes.apple.com/us/podcast/crisis-intelligence-podcast/id887185077 Subscribe and leave us a review on Stitcher: http://www.stitcher.com/podcast/the-crisis-intelligence-podcast Subscribe via email: http://melissaagnes.com/podcast/#subscribe-form Visit Melissa's blog: http://melissaagnes.com/blog/ Learn more about Melissa Agnes: http://melissaagnes.com/about-melissa-agnes/ Follow Melissa on Twitter @melissa_agnes: https://twitter.com/melissa_agnes Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissaagnes Learn more about Agnes + Day, The Crisis Intelligence Firm: http://agnesday.com/ Follow Mike McKenna on Twitter: https://twitter.com/TEAM_Solutions Circle him on Google+: https://plus.google.com/u/0/+MikeMcKenna/posts Check out his company and the awesome trainings they provide: http://team-solutions.us/ Connect with him on LinkedIn: https://www.linkedin.com/in/michaelmckenna1 A big thank you to Mike for taking the time to chat with me and provide your vast experience and expertise on these fascinating topics!
Views: 31 Melissa Agnes