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Customer Service Training Video - WAYMISH
 
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Common Sense Isn't common Practice. A customer approaches your place of business, fully intending to buy something. Then, it happens...something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The "it" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer. WAYMISH is an acronym for: Why Are You Making It So Hard...for me to give you my money? It represents all the slights and indifferences made by employees and organizations that lead customers to believe that you don't really want their business. Things like not listening to what the customer is saying, putting policies ahead of common sense, not attempting to resolve complaints, etc. Can you afford to create unhappy customers that take their business elsewhere? Eliminate WAYMISHes and keep customers with this superb customer service program from CRM Learning. Hidden-camera footage reveals service providers in retail, hospitality and banking committing all-too-common WAYMISHes. Then, the show's folksy host walks these employees through the things they can say and do to convey genuine service excellence. Your trainees will love the way the show's host is COMPLETELY on their side--not trying to embarrass, not trying to preach--just suggesting new more effective ways to handle customer situations. Skill points include: •Quickly Acknowledge Customers •Listen Carefully •Fix Problems on the Spot •Find a Way To Say Yes •Coach Each Other •Remember that being of service to all customers "IS your job" The Supervisor Show component plays off the main show and further helps supervisors understand the unique role they play in setting the right tone and working with employees to prevent WAYMISHes.
Views: 114062 WAYMISH
Retail Tip: Customer Service
 
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http://www.mycsquare.com Are you really providing great customer service? Who's the most important person in your business? If it weren't for the customers, you wouldn't be in business. Watch this video to learn a few tips and a mission statement that you can review with your employees. Remember - without customers, you really don't have a business.
Views: 24747 cbclearningcenter
What is customer service ? The 7 Essentials To Excellent Customer Service
 
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Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 800541 CoachDavidBrownlee
How to give great customer service: The L.A.S.T. method
 
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http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
Retail Sales Techniques - How to convince people to buy in retail
 
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http://www.evancarmichael.com/support/ - SUPPORT ME :) Like this video? Please give it a thumbs up below and/or leave a comment - Thank you!!! Help me caption & translate this video! http://www.amara.org/en/profiles/videos/Evan%20Carmichael/ Mayra: "What if you work in retail? How to convince people they need an item. I work at Armani and I need to sell 2 to 3 items per transaction." Help us caption & translate this video! http://amara.org/v/FN82/
Views: 374246 Evan Carmichael
Retail Industry: Digital Transformation, Customer Experience, and Innovation (CXOTalk #282)
 
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How is the retail industry changing and innovating? How about the role of customer experience and change agents? For more information and to read the complete transcript, see https://www.cxotalk.com/episode/digital-transformation-retail-innovation-changes Dana Randall, head of innovation at Tapestry, speaks with CXOTalk and guest co-host Brian Solis about digital transformation in retail businesses. The company, which includes the brands Coach and Kate Spade, is rethinking traditional sales and adapting to shifts in social, cultural, technology and consumer expectations. Dana Randall is the Head of Innovation at Tapestry, helping to drive innovation in retail through strategic partnerships with technology companies and startups. She has been listed by Digiday in The Glossy 50 recognizing the leaders creating change in fashion, luxury, beauty, and tech, as well as named as one of Brand Innovators 40 Under 40 & Women to Watch.
Views: 6653 CXOTALK
Sales Techniques - How to convince a customer to buy from you
 
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http://www.evancarmichael.com/support/ - SUPPORT ME :) Like this video? Please give it a thumbs up below and/or leave a comment - Thank you!!! "Hi Evan I have not read anything from the E-mail yet but already my heart is beating fast from excitement. Thank you so much. Just one problem that I have had and I hope you can help me with. I run a sound hiring company. Hiring out microphone, speakers and dj equipment for co-operate and commercial events, I'm so passionate about it that I dropped out of a mechanical engineering studies. Now I'm very good at this, but when it comes to designing a proposal to a potential customer or actually convincing a customer about my business I suck on that and really its pointless running a business and not have any customers. I have gone as far as setting really low prices and I think its because of the desperation to get work. How can I solve this Desperate: Raymond"
Views: 779592 Evan Carmichael
How Luxury Brands Appeal To Affluent Buyers' Ego - How To Sell High-Ticket Products & Services Ep.15
 
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Again, EXCLUSIVITY is the key to the rich. Watch the whole powerful series here: https://www.youtube.com/playlist?list=PLEmTTOfet46PlgDZSSo-gxM8ahZ9RtNQE In this video, Dan STRESSES the power of applying exclusivity in sales. ★☆★BONUS FOR A LIMITED TIME★☆★ You can download Dan Lok's best-selling book F.U. Money for FREE: http://buyersego.danlok.link ★☆★ SUBSCRIBE TO DAN'S YOUTUBE CHANNEL NOW ★☆★ https://www.youtube.com/user/vanentrepreneurgroup?sub_confirmation=1 Dan Lok, a.k.a. The King of High-Ticket Sales, is one of the highest-paid and most respected consultants in the luxury and “high-ticket” space. Dan is the creator of High-Ticket Millions Methodology™, the world's most advanced system for getting high-end clients and commanding high fees with no resistance. Dan is one of the rare keynote speakers and business consultants that actually owns a portfolio of highly profitable business ventures. Not only he is a two times Tedx opening speaker, he's also an international best-selling author of over 12 books and the host of Shoulders of Titans show. Dan's availability is extremely limited. As such, he's very selective and he is not cheap. But if you think you or your brand might benefit from one-on-one interaction with Dan, visit http://danlok.com ★☆★ WANT TO OWN DAN'S BOOKS? ★☆★ http://www.amazon.com/Dan-Lok/e/B002BLXW1K ★☆★ NEED SOLID ADVICE? ★☆★ Request a call with Dan: https://clarity.fm/danlok ★☆★ CONNECT WITH DAN ON SOCIAL MEDIA ★☆★ Blog: http://www.danlok.com/blog/ Podcast: http://www.shouldersoftitans.com/ Facebook: https://www.facebook.com/danlokfan/ Twitter: https://twitter.com/danthemanlok Instagram: https://www.instagram.com/danlok/ YouTube: https://www.youtube.com/user/vanentrepreneurgroup Linkedin: https://www.linkedin.com/in/danlok Meetup: http://www.meetup.com/Vancouver-Entrepreneurs-Group-Business-Network/ Amazon: http://www.amazon.com/Dan-Lok/e/B002BLXW1K Keywords: big ticket sales, high ticket sales, high ticket selling, charge more money, increase prices, dan lok, preimum prices, luxury marketing expert, luxury selling, luxury sales, mastermind group, high level mastermind, high end clients, high end marketing, affluent clients, selling to affluent, affluent chinese, marketing to affluent, consultant, coach, consulting, coaching, speaking, speaker, lead generation, generate leads, professional services, coaching group, done for you service, high ticket sales funnel, closing sales, event marketing This video is about: How Luxury Brands Appeal To Affluent Buyers' Ego - How To Sell High-Ticket Products & Services Ep.15 https://youtu.be/bZhY3vkxDTE https://youtu.be/bZhY3vkxDTE
Views: 58795 Dan Lok
ENNI Clothing - Customer Service
 
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Meet a few of the faces behind the ENNI clothing stores in Ivanhoe, Balwyn, Mont Albert and Online
Views: 1163 Ennishop
Good Customer - The Fashion Industry
 
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Professional fashion advice from Daniel Horgenheif. All dialogue was improvised. Starring Chris Gorsky and Mattia Ruta.
Views: 94 Andrew Abballe
Luxury Selling: The 21 Essentials - Andre Taylor
 
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Selling Luxury requires a unique perspective, well-developed and refined skills, and a keen awareness of global trends. In this video, entrepreneur and author, Andre Taylor provides a snapshot of his luxury workshop presented to luxury marketers and entrepreneurs around the world, exploring concepts of targeting, customer relationship development, conveying and building brand image and equity,and more, all in the context of maximizing sales. For more from Andre on LUXURY go to www.GetAffluentBuyers.com This is a preview of an indepth program that can be presented at your company. To explore Andre's Selling Luxury offerings for your company, get in touch by visiting: www.andretaylor.com
Views: 54030 Andre Taylor
Customer service
 
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Our customers follow the latest trends and come into our stores looking for new things.
Views: 262 Petruta Ramona
How to | Master A Retail Job Interview
 
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If you have a job interview you need tips for, watch this video! I'm new to YouTube so excuse my awkwardness and poor skills with the lighting! I promise ill get better :)
Views: 118495 Cam Raoult
Jobs In Singapore: "Retail Sales Assistant/ Customer Service" For Great Fashion Brand In Singapore.
 
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Urgently Required: Retail Sales Assistant/ Customer Service, For Great Fashion Brand In Singapore. Gross Monthly Salary: S$2500 (Basic + Commission). Contract Based Job. JOB DESCRIPTION: LOVE TO BE IN FASHION? Our client who is a well-known FASHION BRAND is seeking for Retail Assistant/ Customer Service who is as ENERGETIC as you to be part of their team. #1 Five days work week. #2 Fun and Vibrant Environment. #3 Basic Salary + Commission. Requirements: #1 Bachelors'/ Masters' Degree in related field. #2 Solid communications and interpersonal skills. #3 Basic understanding of sales principles and customers services practices. #4 Candidates who are interested in starting a career in Retail industry. #5 Candidates with no experience are welcome to apply. HOW TO APPLY? Do you have what it takes to take on this role? Interested applicants can send your updated resume to the following email address below. No Fees or Charges will be incurred by Candidates for any service rendered. Please send your updated resume only in MS Word format to: [ [email protected] ] (Subject Title: Application for Fashion Retail Sales Assistant/ Customer Service) Please include the following details in your CV for faster processing: 1) Reasons for leaving past employment. 2) Work experiences in point forms. 3) Current and expected salary. 4) Date of availability or Notice Period. We regret to inform that only shortlisted candidates will be notified. Important Note: This email address is only to apply for this Job in Singapore. So, please don’t send any inquiry emails asking for other sector jobs. It is Free to apply for this job means there is no fees involved for anything while applying for this job. You only need to forward your application by sending in your updated Resume (CV) through email on the given email address. Please be very professional with your words and show professionalism in your application for the job you are applying. Never mention any social media platform name that is Facebook, Twitter, Instagram, YouTube etc. in your application. Average Processing Time is more than 2 weeks. (So, Please don’t send spam emails asking about your application’s status, as already stated that only shortlisted candidates will be notified) By submitting any application or Resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration. We regret to inform that only shortlisted candidates would be notified. All application will be treated with the strictest confidence. Your Profile will be kept in our database for more career opportunities. Please don't forget to Subscribe my channel because There are several other job opportunities in different sectors, also available for many locations such as Dubai, Singapore, Hong Kong, Malaysia, Philippines, New Zealand etc
Views: 2228 Universal Gyan Guru
How fashion brands can increase profitability and customer satisfaction
 
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The dynamics of the fashion industry are changing dramatically. Consumers not only want to see the latest trends, but also enjoy a discerning shopping experience – whether they are on an iPad or browsing in a store. This calls for an omni-channel approach, with the demand for real-time fulfillment and an integrated retail strategy. Vanderlande will help you to deliver the ultimate shopping experience to your customers. https://www.vanderlande.com/warehouse-automation/market-segments/fashion
Views: 1550 Vanderlande
कैसे खिंचा चला आता है Customer! | 7 Marketing Strategies | Dr Vivek Bindra
 
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In this video Dr Vivek Bindra Talks about 7 Marketing Strategies through which your customer will come to you. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership Funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
3PL Warehouse Facility Tour - The Apparel Logistics Group
 
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The Apparel Logistics Group provides an apparel warehousing facility in an area that complements the apparel industry's need to better serve its customers across the country, and improve its customer service levels with speed to market. The 158,0000-square-foot distribution center houses the company's US headquarters in North Dallas. The apparel warehouse contains conveyors, tilt-tray sortation, pick-to-light, and a garment on hanger rail system to automate this exceptionally clean facility. DESIGNED WITH APPAREL & FOOTWEAR IN MIND Unique 3rd party solutions tailored to fit your industry driven needs See more: http://www.apparellogisticsgroup.com/Tour-Our-Facility.aspx
Customer Journey for Retail
 
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This animated video describes the breadth of capabilities needed to effectively detect, manage and orchestrate the Customer Journey in the Retail industry. To view our full video please visit us at: http://www.teradata.com/Resources/Videos/Customer-Journey-for-Retail/
Views: 19816 Teradata
Customer Loyalty in the Fashion Industry with Hammitt CEO and NetSuite Cloud Computing ERP (CXOTalk)
 
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How can a rapidly-growing company maintain customer satisfaction and build loyal customer fans? Tony Drockton, CEO of Hammitt, tells CXOTalk how his handbags-focused luxury accessories brand defines the customer differently and keeps adding fans through price integrity, brand integrity and product integrity. For more information and the complete transcript, see https://www.cxotalk.com/video/building-customer-loyalty-fashion-industry “There’s a lot of conflict” in the fashion industry, Drockton explains. “Everybody thought they were fighting over the same one customer. I took a different approach, and I embraced retail partners, both in wholesale, online, offline, always with the vision that the customer is the most important person, and developed a business philosophy, which was all about that customer… The ideal goal for me is, wherever a new fan, an existing fan, or a fan that maybe purchased their Hammitt three years ago encounters us again, they have a similar experience. Advocacy, passion, almost, ‘Wow! I just love that bag. I love Hammitt.’ It’s a goal.” As chief cheerleader at Hammitt, Drockton is the driving force and creative genius behind the Los Angeles-based luxury brand, which has grown 40% a year over the last four years and 300% via online direct-to-consumer sales. As a lifelong entrepreneur, Drockton led startups in the construction and finance industries, before moving on to high fashion with a goal of a successful American brand built on the European model where design and craftsmanship lead, and products are made to order and crafted for a lifetime. Thank you to Oracle NetSuite cloud computing ERP and ecommerce for making this video possible.
Views: 9928 CXOTALK
Customer Experience: Fashion Industry Transformation
 
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In questo video Giovanni Ravasio, Applications Country Leader & CX Sales Director di Oracle, mette in luce la Partnership con Venistar, Oracle Gold Partner, come elemento strategico per offrire al Fashion & Luxury soluzioni innovative integrate che possono rendere unica la customer experience, innovare i processi di fidelizzazione, migliorare l’efficienza del punto vendita, ottenere valide informazioni sul comportamento del consumer, aumentare le vendite e la profittabilità dell'organizzazione. In that video Giovanni Ravasio, Oracle Applications Country Leader & CX Sales Director, focuses the attention on the Partnership with Venistar, Oracle Gold Partner, as a strategic starting point to offer to Fashion & Luxury innovative and integrated solutions that can make unique the customer experience, innovate fidelity processes, improve the store efficiency, improve sales and organization profitability.
Views: 168 VENISTAR
eCommerce Marketing Strategies - 12 Killer Tips
 
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Watch this video to discover 12 killer eCommerce marketing strategies and tips: https://www.marketing360.com/ecommerce-marketing/ Tips covered in video: Tip #1 - Use a good cart. Shopify, WooCommerce, BigCommerce Tip #2 - Optimize your product pages both with regards to SEO and Design, product title, description, images, trust badges, reviews, video Tip #3 - Schema markup for google rich cards (schema markup testing tool) Tip #4 - Optimize your product feed via Google Merchant center Tip #5 - Run Google shopping ads Tip #6 - Run dynamic retargeting campaigns across Google display and YouTube. As well as retargeting ads across FB and Instagram Tip #7 - Run FB and Instagram ads and retargeting on those channels as well. Target a very tight demographic of people that fit your brand. Tip #8 - Invest in social media management, build an organic following. Tip #9 - Automate email marketing (holiday, birthdays) and send end of month promotions. Tip #10 - SMS VIP deals Tip #11 - Use a CRM and hire a sales and support person. Follow up call customers. Ask for reviews, sales packages, learn about their needs, ask for referrals, ask to share on social. Kill customer service Tip #12 - create a customer care package. Nice branding. Use to get amazon buyers to buy from your site next time. Include coupon. #ecommercemarketing #ecommercemarketingstrategies #ecommercemarketingtips --- Presented by: JB Kellogg JB Kellogg is the Co-Founder & Co-CEO of Madwire®. Madwire's brands Marketing 360® and Top Rated Local® are popular platforms used to help small businesses grow. Madwire was founded in 2009 and has since grown to nearly 1,000 people and over 100MM in annual revenue. JB & Co-CEO Joe Kellogg were recognized as Glassdoor's Highest Rated CEOs for 3 consecutive years (#1 overall in 2016). JB is passionate about small business marketing, leadership, sales, team culture and more and often shares the tips, tricks and strategies he's learned in life and while growing Madwire. JB Kellogg on LinkedIn: https://www.linkedin.com/in/jb-kellogg-8567a029/ --- Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design, to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016 & 2017! Follow Us: Marketing 360® Website: https://www.marketing360.com/ Madwire® Website: https://www.madwire.com/ Facebook: https://www.facebook.com/marketing360/ Instagram: https://www.instagram.com/marketing360 Twitter: https://twitter.com/fuelsyourbrand Pinterest: https://www.pinterest.com/fuelyourbrand/ Snapchat: https://www.snapchat.com/add/fuelyourbrand Youtube: https://www.youtube.com/marketing360
Views: 336690 Marketing 360
Decoding Emotional Luxury and Customer Experience
 
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As brands increase access to luxury-like experiences (think how Uber democratized the personal chauffeur, or how most technology once available only in luxury cars is now available across all segments), premium brands cannot differentiate on technology alone to acquire and retain customers. That requires developing brand representatives whose service orientation is rooted in emotional intelligence. The relationship between luxury-like brand experiences and emotional intelligence is especially pronounced for consumers who are new entrants to luxury and expect more for the dollars they’re spending.
Views: 3291 Bond Brand Loyalty
Webinar: 5 Steps for Fashion Brands to Improve the Customer Experience
 
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Matthew Rhodus, NetSuite’s Director and Industry Principal for Retail will take you through NetSuite’s 5-step strategy designed specifically for fashion brands to overcome top technology inhibitors that impede customer experience. Learn more about how retailers can delight the customer and deliver a true omnichannel experience using NetSuite's unified cloud platform. NetSuite's Retail Solution Consultant, Go Kamiyama will conclude the webinar with a live product demo of Suite Commerce Advanced, SuiteCommerce InStore, and NetSuite ERP.
Views: 1091 NetSuite
Customer Service - Behind the Scenes
 
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"Welcome Home" Recorded by Radical Face, Written by Ben Cooper. Published by The Bicycle Music Company. Administered by Hebbes Music Group Pty Ltd. All rights reserved.
Views: 31605 Qantas
MSC Cargo - You have the fashion, we have the shipping experts
 
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With MSC you can count on a team of experts, available 24/7 worldwide, to transport your apparel in perfect conditions to every corner of the globe. Our tailored customer service has a solid knowledge of the apparel industry and its peak seasons. Your cargo will be in safe hands from the moment it is loaded until it reaches its destination: • Fast and transparent provision of information to facilitate the productivity planning • Flexibility to serve the wholesale and retail distribution channels
Views: 66 MSC Cargo
Retail Speaker Doug Stephens: Customer Engagement Is the Key to Success
 
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Every retailer agrees that customer experience is crucial, but very few really know how to implement it. "We have to allow customers to feel like they're not just walking into a different store, but walking into a different world," says Doug Stephens, one of the world's foremost retail speakers and consumer futurists. More about Doug Stephens: http://www.thelavinagency.com/speakers/douglas-stephens
Dealing With Angry Customers
 
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PREVIEW ONLY – NOT FOR TRAINING. Keeping customers is as important as getting them. This training video demonstrates a simple method for dealing effectively with angry customers. First, deal with the person; then, deal with the problem. This program shows how to deal with customers who are face-to-face and over the telephone.
What to Wear to a Job Interview - Office, Fashion retail, Fast food, Creative
 
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MY 12 JOB INTERVIEW TIPS: https://youtu.be/esWNINM7JHA MY LINKS! http://www.lovechicstyling.com https://twitter.com/jowee86 http://www.facebook.com/lovechicstyling Instagram: lovechicstyling http://followgram.me/lovechicstyling Job interviews can be pretty scary and one thing we tend to stress about is WHAT TO WEAR. The answer to this depends on what job you're going for. Here's 4 outfits for 4 different roles, and my tips on what to wear for your job interview! Items worn: Outfit # 1, OFFICE ROLE: Shift dress - Myer Miss Shop (I actually recommend something with a longer hem, I just didn't have anything else!) Cropped blazer - Dotti Nude pumps - Zu Black tote - http://romwe.com/?Youtube=jowee86 Outfit #2, FASHION RETAIL Lace skirt - http://bit.ly/12DzcsF Blouse - Jigsaw Leather woven belt - thrifted Booties - Ninewest Bag - Kmart Bangles - Tobi (https://www.tobi.com/i/NjQ1MTA0%0A ) & Delezhen (http://youtu.be/uOVYLzgu3Oo) Outfit #3, FAST FOOD RESTAURANT/CASUAL CAFE Dark denim jeans - Dejour jeans Purple top - Pandini Mustard cardigan - Myer Miss Shop Black tote - http://romwe.com/?Youtube=jowee86 Black pointed toe wedges - http://www.persunmall.com/pointed-toe-retro-style-wedge-sandals-p-9462.html Outfit #4, CREATIVE ROLE Printed pants - Valleygirl Printed blouse - Sheinside Black pumps - ? Black tote - http://romwe.com/?Youtube=jowee86
Views: 475105 Love Chic Styling
Carlo Fei on luxury, fashion and the customer experience
 
04:50
Luxury expert Carlo Fei was in New York to conduct his annual Luxury Fashion Experience Survey. He spoke with me about the luxury store experience, pop-up stores, and what luxury brands must do to come out strong when the recession is over.
Views: 1128 meetschmitt
Arie Assaraf | Customer-Centric Clothing
 
03:25
MORE New Trend Clothing HERE: http://www.trendhunter.com/trends/the-new-trend-clothing Arie Assaraf from The New Trend clothing (TNT) puts aside the ego to create some of the most memorable and stylish clothes on the market
Views: 966 Trend Hunter
Customer Journey Online Fashion Retailer
 
01:41
An example video of the emotional economics of an online customer journey and the impact of a positive experience-- Created using Powtoon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
"The Lost Art of Customer Service" By Ira Neimark, Bergdorf Goodman former CEO
 
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http://www.sardertv.com | http://www.russellsarder.com http://www.learninggg.com | http://www.netcomlearning.com Ira Neimark is the former CEO of Bergdorf Goodman, Board Member of Hermes of Paris, Director Emeritus of Fashion Institute Foundation. Ira Neimark is the author of "Crossing Fifth Avenue to Bergdorf Goodman: An Insider's Account on The Rise of Luxury Retailing" and "The Rise of Fashion and Lessons Learned at Bergdorf Goodman". In this video, Legendary CEO of Bergdorf Goodman and the Author of several books, Ira Neimark explains why he believes customer service is a lost art today, and something that he believes made him successful.
Views: 345 Russell Sarder
How to create a unique customer experience: Host Whitney Keyes with Horseshoe Boutique
 
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Marketing expert Whitney Keyes interviews Jill Anderson, owner of the Horseshoe Boutique (Seattle, WA), about how to create a unique, authentic shopping experience through genuine customer service and relationship selling.
Views: 25466 Whitney Keyes
X-Ray Fashion Virtual Reality Installation
 
04:25
“X-Ray Fashion” is an immersive virtual reality (VR) experience that guides the viewer through different stages of garment production: from cotton farm to sweatshop, and from catwalk to consumer purchase to the afterlife of the garment. Officially selected in competition at the Venice Film Festival, the piece packs a powerful punch exposing the impacts of the 2.5 trillion-dollar fashion industry, which is responsible for 10% of global carbon emissions, 20% of wastewater, and a quarter of the world’s insecticides. X-Ray Fashion was conceived by the young Danish media company MANND and was chosen as the winner of the Uniting4Climate global VR Pitch competition implemented by Connect4Climate. The virtual reality experience is directed by Francesco Carrozzini and produced by Connect4Climate alongside philanthropist Paul G. Allen’s Vulcan Productions and carbon-neutral company, Alcantara, with VR experience design by Molamil and 3D sound design by AWE. Francesco Carrozzini: “I have worked in the fashion industry for many years, but regretfully I ignored the consequences our business has on the environment and people around the world. When the World Bank Group’s Connect4Climate program and Vulcan Productions proposed that I direct the film, which was so beautifully conceived by MANND, I felt compelled to be part of it.” For more information, visit http://connect4climate.org
Views: 750 World Bank
Customer-Centric Social Media for Fashion + Beauty -- Brand Audience Challenges
 
01:35
Sheri L Koetting of MSLK and Gloria M Luna discuss how every fashion and beauty business is keenly interested in expanding their marketing into social media platforms. The natural inclination as a marketer is to approach these platforms as yet another media for traditional messaging and campaigns. However, this is not the most successful approach. Although brands should maintain a brand image on these platforms that is consistent with other traditional media, the conversation on social media platforms should not be a one-sided ad campaign. Social media should be regarded forums for customers, customer communication, and customer service. Social media are places where brands should ask themselves what can I do to truly help and inspire my customers? If a one-on-one conversation with your customer at retail is invaluable to your brand, think of these platforms as opportunities to do that on a global scale. Use this unique insight into their world to connect with them personally.
Views: 53 mslk
Customer Services Course Introduction
 
03:29
The introduction to Customer Service Award is industry recognised and aims to give you an understanding of the role customer service plays and how it is vital to a business's success. You will also learn how to measure service standards, develop personal skills in delivering excellent customer service, how to resolve customer queries, follow complaint procedures and understand the importance of regulatory compliances within a business. The objective of the course is to equip you with the necessary skills required to enable you to find at least a junior job role within this industry and prepare you for employment. The course will be delivered online via our learning platform and will allow you to learn at your own pace, take part in reflection exercises/activities and demonstrate your understanding via end of module/course multiple choice questions. All our online learning is FREE to anyone!
Views: 1560 Nuyew Courses
Customer Service Training: Be a Great Service Manager in 2 Minutes
 
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Visit Us at www.carycavitt.com Customer service speaker and expert Cary Cavitt shares what the best customer service managers do! Having personally served over 100,000 customers in the last 35 years as well as written eight books on the subject of providing outstanding customer service, Cary is well aware of what it takes to attract and create great customer service. A few of his clientele includes Microsoft, the Library of Congress, Ball State University, UTMB Health, Pathology Laboratories, The PGA of America, Vornado, and a wide assortment of businesses, colleges and libraries throughout the US. https://www.youtube.com/watch?v=EH_W-k9iHZY
Views: 147775 Cary Cavitt Consulting
DLA Distribution: How to Process Customer Returns (for Military Customers) (Open caption)
 
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A key part of DLA are its distribution centers located worldwide. This video provides guidance to vendors on how to process a customer return for military services. For more information contact: The officer/administrator on your contract.
Teen Hearts Horrible Customer Service/Modeling Scam
 
06:59
I honestly just had a horrible experience shopping with Teen Hearts and I did not want to bash the company, but I can't recommend it to anyone. Their clothes are cute but the prices and customer support are not. Please let me know if you have has a positive experience with them, maybe mine was a fluke? But thank you so much for watching, don't forget to subscribe!
Views: 6178 Harley Qutie
WAWAK Sewing Customer Profile - Bucco Couture - Mobile Tailor and Custom Garment Service.
 
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Interview with Carmen Bucco of Bucco Couture and Bucco Couture Mobile located in Nutley, NJ.
Omnichannel: Retail (R)evolution | Kilian Wagner | TEDxHSG
 
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Today consumers are demanding. They expect merchandise to be available online, but also a trustful and impeccable in-store service. To remain competitive, businesses must therefore act fast and smart. Illustrating his thoughts with inspiring example from some of today’s largest retail players, Kilian Wagner, CEO of a very innovative Swiss start-up, gives us insights on his retail strategy and on how Omni-channelling might just be the quiet revolution we have all been waiting for. Kilian Wagner, rethinks retail by holistically engaging with customers across online and offline worlds and bringing fashion to the optical industry. CEO of VIU, a Swiss eyewear startup shaking up the optical industry with a premium eyewear concept that breaks with norms through vertical integration and omnichannel retail. Seamlessly combining online and offline channels VIU is building holistic customer experiences, while offering premium and sustainable products at revolutionary prices. Founded in Switzerland in 2013 VIU is active in Germany, Austria and Switzerland, operating 17 own flagshipstores, proprietary online channels and more than 20 partnerstores. Prior to VIU, Kilian worked 5 years as a strategy consultant at McKinsey & Company, leading projects in different industries (Telecoms, Banking, Media, Consumer Goods) with focus on growth strategy and market entry. He holds a M.A. in Business Administration from the University of St.Gallen (HSG). This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx
Views: 86616 TEDx Talks
The Summer Job Hunt: Fake Resumes and Customer Service Smiles
 
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The school year is coming to an end, and student's are beginning to look into summer jobs! Check out what Western Student's best and worst summer jobs have been, the biggest do's and do not's when it comes to your resume, and perfecting that handshake. Reporters: Laura Robinson and Calvi Leon Video: Connor Malbeuf Audio: Shannon Marks Editing: Lauren Coles and Shannon Marks
Views: 3325 Western TV
Create An Outstanding Customer Experience With Contact Center And Help Desk Automation Solution
 
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Create an outstanding customer experience with Contact Center and Help Desk Automation Solution We realized that many organizations are using multiple autonomous software systems for Call Center, Complaint Management, Data Gathering, Outbound Calling Campaigns and Reporting etc. Intellicon solves this problem by delivering complete features and functionalities required for a fully automated contact center for inbound, outbound and blended operations by a one window solution. For example, a retail giant in fashion industry with more than 150 outlets countrywide, their “CX agent Ali” receives a call from a customer “Ms. Zara”, who is making a complaint about a pair of shoe which she bought last night, she is also not happy with the attitude of the salesperson as she mentioned the defect to him and asked him to change the pair but he packed the defected one. Agent Ali listens to the distressed customer patiently, having access to her customer profile, he could see that she is a regular customer and often visits the same outlet for shopping. He clicks on the complaint management tab and registers the complaint against the salesman, also creates another complaint about emergency product replacement with free home delivery and assigns both complaints to the manager of that outlet, and promises the customer for a prompt action on her complaint. At the same time, the outlet manager receives notification via SMS and Email, He opens the complaints and takes appropriate action right away, as he knew that the complaint will be escalated to the zonal manager if not handled within 4 hours. After getting the replacement delivered along with a note of apology, he updates the complaint status with the action he took and requests for a feedback call. Agent Ali calls the customer to confirm the status of her complaint, she was very happy about the response she received and appreciated the whole team for their care and concern. Agent Ali marks the call for review by his manager and got a 5 rating on making the customer feel happy and cared. Now all this process happened on a single, integrated contact center automation solution “Intellicon”. Intellicon is an Intelligent Contact Center Platform, which is enriched with many exciting features like Omni Channel, Drag & Drop System Configurator, Real-time System dashboards, Flexible Form Builder, CTI Integration & Unified Agent Panel. To know more visit our website www.intellicon.io Intellicon - Intelligent Contact Center Solution. A best Omni channel contact center solution especially for E-commerce, Retail and Banking Sector & simplify business & make your life easy with one unified omnichannel interface. Click This link below to see our Omni Channel Contact Center Experience with Intellicon - Intelligent contact center https://youtu.be/wfvCrNFA3c0 Click This link below to see Call Center Solution For Smart Entrepreneurs - An E-commerce Explainer Video https://www.youtube.com/watch?v=hES-AvRjVh4 Intellicon is a feature-rich call center software especially design for today`s smart businesses, It's a complete solution for Inbound, Outbound and Blended Call Center Operations, Get Connected To See a live demo or to know more http://www.intellicon.io/contact-us/ You may not get a second chance to make your first impression, so what are you waiting for? customer experience, customer service, Customer Support, helpdesk, customer satisfaction, Outstanding customer experience, call center solution, contact center solution, helpdesk solution, fashion store, Omnichannel, help desk software, complaint management system, complaint management software, ticketing system, helpdesk ticketing system, help desk automation follow us at https://facebook.com/intellicon.io https://instagram.com/intellicon.io https://twitter.com/intellicon_io https://linkedin.com/company/intellicon.io https://contegris.tumblr.com/ https://google.com/+contegris https://www.pinterest.com/contegris/ Intellicon is Product of Contegris - Technology Simplified www.contegris.com
Views: 2516 Contegris
Retail 2020 | 5 Technologies that will change the way you shop
 
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Learn more about the future of retail? - https://amzn.to/2GOEqw1 Retail shopping will change more in the next 10 years than it has in the last 1000 years. These are 5 pieces of technology that will change the way you shop. Featured Technology: https://pastebin.com/5bpq02JD Music: www.bensound.com What do I use to make my videos? (1) Microphone: https://amzn.to/2Irz4UA (2) Phone Recording: https://amzn.to/2GUFcrq (3) Drone: https://amzn.to/2JhArX7 (4) DSLR Recording: https://amzn.to/2q0apQg (5) Laptop: https://amzn.to/2GvNOVV
Views: 400662 Lifelong Learners
How to deliver omni-channel customer experience
 
02:38
Customers prefer dealing with enterprises that provide a memorable experience. While enterprises have been abuzz with omni-channel customer engagement for over a decade, not many have been able to bridge the silos and offer seamless transition across the customer journey. http://servion.com/servintuit/ ServIntuit is an omni-channel customer experience enabler that delivers a tailored experience. It tracks customers’ unique journey and intuitively detects their interaction context to deliver a Next Best Action (NBA) upfront, enhance First Contact Resolution (FCR) and Customer Satisfaction (CSAT) while reducing Customer Effort Score (CES) and Average Handling Time (AHT). Knocking off and slighting over existing multi-channel investments isn’t an option. That’s why customer-centric enterprises choose to partner with Servion. Servion knows how deliver a true omni-channel experience. Backed by its CX technology prowess and deep understanding of customer interactions, Servion transforms disparate functions, into a well-oiled CX enterprise. Servion enables enterprises to offer a truly omni-channel customer experience through a bouquet of offerings. • Customer Intent Mining: ‘Micro Moments’ allows customers to research and purchase impulsively on their smartphones. Brands need to create visibility and cater to their needs by tracking, mining and interpreting this data. • Predictive Analytics: Delivering a personalized experience to customers through purchasing patterns and search history. Transparency in using customer data is also crucial. • Next Best Action: Discovering opportunities of improvement in the customer journey, technologies and cross-departmental collaboration to enhance the robustness of the customer engagement hub. • Speech Analytics: Record, analyze conversations between agents and customers; unlock interaction insights on why are customers calling and what are they looking for. Improve experience. • Customer Churn Analytics: Identifying customer demographic, usage and purchase pattern and transactions to analyze the customers which are most likely to churn or analyze the impact of certain experiences on the potential for churn. • Sentiment Analytics: Understand what customer are saying about the enterprise; gather their sentiments and preferences. Exploit unstructured data analysis to translate sentiments into business insights. Find out how to predict customer needs. Visit for more information - http://servion.com/servintuit/
Customer-Centric Social Media for Fashion + Beauty -- Simple Interaction
 
02:31
Sheri L Koetting of MSLK and Gloria M Luna discuss how every fashion and beauty business is keenly interested in expanding their marketing into social media platforms. The natural inclination as a marketer is to approach these platforms as yet another media for traditional messaging and campaigns. However, this is not the most successful approach. Although brands should maintain a brand image on these platforms that is consistent with other traditional media, the conversation on social media platforms should not be a one-sided ad campaign. Social media should be regarded forums for customers, customer communication, and customer service. Social media are places where brands should ask themselves what can I do to truly help and inspire my customers? If a one-on-one conversation with your customer at retail is invaluable to your brand, think of these platforms as opportunities to do that on a global scale. Use this unique insight into their world to connect with them personally.
Views: 35 mslk
Customer Care – Our service explained
 
02:09
The Knight Frank Customer Care team links overseas buyers of new build residential property with our award-winning services. Comprehensive and bespoke to each buyer, the experienced Customer Care team will guide the purchaser through the purchase process from original commitment to practical completion.

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