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Product and Service Design Part I
 
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Presentation of power point notes from Heizer and Render, Principles of Operations Management 10e.
Views: 16350 Dr. Harvi Millar
Product and Service Management - Introduction to the Product Life Cycle
 
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Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Product and Service Management Activities Think of a product or service that your organization provides. Now think about the recurring activities that manage and support that product or service. These activities are known as product and service management. Your company might not classify these activities under the product and service management umbrella, but every organization carries out this management practice. Strategies for Products and Services This type of management is responsible for creating strategies for a company's products and services. To achieve this, product and service management is interlinked with the product and service life cycle. The product or service strategy needs to be tailored specifically to the requirements of the stage in the life cycle the product or service has reached. The Product and Service Management Process The product and service management process always begins with a new product or service idea. This process guides the product or service to the market and provides support to customers who purchase it. Throughout the course the term 'product' may be used in reference to both products and services. Product and service management is a vital process in both service and manufacturing operations. And, remember that whether a product is tangible – for example a laptop – or intangible – such as phone service support for laptop operation – it requires product and service management. Manufacturing and Service Operations Manufacturing and service operations both rely on product and service management to provide a complete beginning-to-end solution for their products. Examples of manufacturing operations include automobile manufacturers, laptop producers, and pharmaceutical companies. The same principles apply to a service environment and a manufacturing environment. So, regardless of the type of environment, the main principles of operations management will apply. More often than not, companies are combining both manufacturing and service elements in their product offering to remain competitive. A common example of this is in the computer manufacturing industry, where support services are also offered with the product. Importance of Product and Service Management By ignoring product and service management, your company runs the risk of failing to maximize a potentially successful product's potential or promoting a product with no market potential at all. Both outcomes result in losses for your company. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 406 Sorin Dumitrascu
4 Strategies for Product and Service Management - About the Course
 
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Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Product and Service Management Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle – from the conception of a new product or service idea, to its design and launch, and later through its growth, maturity, and decline stages. Operations of Product and Service Management Operations aspects of product management are vital to the success of new and existing products and services. Every organization conducts product management activities, whether knowingly or unknowingly, that integrate operations, marketing, and sales functions to deliver desired products and services to customers. This course provides a broad overview of the product and service management functions from an operations management perspective. More specifically, it walks you through the phases of product life-cycle and stages of new product development. This course also introduces some examples of strategies for managing existing and mature products and services. The Instructor My name is Sorin and I will be your instructor. I worked for the last 10 years as a manager and trainer, in the public and private sector, and I will share with you what I have learned Learning Objectives The target of this course is anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization. After completing this course, you will be able to: match phases of the product life cycle to actions that should be taken at each phase, sequence the stages of the new product development process, match current best practices in new product development with their description, and and match strategies used to manage existing and mature products and services with examples of the ways they are used. Thank You! So, thank you for registering to this course. You will have video lessons, written documents, quizzes, examples and exercises, and a small course project. And, we are going to continue next with a course overview. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 335 Sorin Dumitrascu
Product - Development Stages
 
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This video explores the 8 stages of product development. As well, it helps identify what we mean by 'product' and where the development process fits into the Marketing Mix.
Views: 198744 Jason Richea
SERVICE CATALOG MANAGEMENT | Learn and Gain - Service Center and Computer Store examples
 
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ITIL Service Catalog explained using various real life examples for better understanding. We have leveraged a CAR Service center and a COMPUTER STORE to explain on Service Catalog Management. Computer store used to explain Business and Technical Service Catalog.
Views: 5111 Purushothaman D
What is Value Chain? Value Chain Definition, its Management and Analysis | AIMS Lecture
 
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Lecture: What is Value Chain? http://www.aims.education/study-online/what-is-value-chain-definition/ As per Value chain definition, it is a model that explains how businesses receive raw materials as input, add value to the raw materials through various processes, and sell finished products to customers.
Views: 153793 AIMS Education - UK
Product and Service Management - Introduction to New Product Development
 
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Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Developing New Products There is a simple business truism: a product or service company is only as strong as the products or services it provides. This is why companies invest so much money and time in developing new products. The success or failure of a product can have serious implications for a company, which is why the company will make every effort to choose the correct approach to develop a new product or service. Detailed versus Strategic Approaches When it comes to choosing the right approach to create products and services, some approaches are very detailed and strategic. These approaches are usually used by experienced companies, whereas other, less strategic approaches are usually used by companies that have only just started in business and are inexperienced. This topic discusses products and services but from now on "products" will be used in a general and broad way to refer to both. "Build it and They will Come" Approach There are several less strategic approaches to the development of products and services. One less strategic approach is the "build it and they will come" approach, which is generally used by new and inexperienced businesses. In this approach, the product is the brainchild of the company's owner, who has also designed it. But his passion for the product isn't always matched by the market, and sales can be very low. Persistence is needed if the product is to be a success, but very often it is the case that no market exists and the idea is abandoned. “Seat-of-the-Pants” Approach The "seat-of-the-pants" approach is also mainly used by new companies, especially in situations where the company's leadership is weak when it comes to organizational development and management. This approach poses problems with regard to prioritizing resources. The company doesn't have enough experience to identify what resources should be used to develop the product and what resources are needed to keep the company running. This approach can be successful, but the product needs to have market demand. Sometimes the company realizes that it has a good product, but knows that it needs help to fulfill its potential. In this case, the company may seek investors to provide funding to further develop the product. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 1170 Sorin Dumitrascu
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 567216 Valuetainment
Services and its Characteristics
 
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This animation introduces the learner to the 5 I's of services and the three different types of services namely, business services, social services and personal services. This is a product of Mexus Education Pvt. Ltd., an education innovations company based in Mumbai, India. http://www.mexuseducation.com, http://www.ikenstore.in
Views: 67658 Iken Edu
Steve Jobs' amazing marketing strategy - MUST WATCH
 
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Check out these books about Steve Jobs: * Steve Jobs: https://amzn.to/2PGH3nM * The Presentation Secrets of Steve Jobs: https://amzn.to/2JB1j55 * Becoming Steve Jobs: https://amzn.to/2QgZKf8 * Steve Jobs: The Man Who Thought Differently: https://amzn.to/2AHIqdQ * Steve Jobs (Movie): https://amzn.to/2CZgLq3 Steve Jobs shares his amazingly different approach to marketing and how he used it to build Apple into one of the largest companies in the world. * Join my BELIEVE newsletter: http://www.evancarmichael.com/newsletter/ Transcript: To me….marketing is about values. This is a very complicated world. It’s a very noisy world. And we’re not going to get a chance to get people to remember much about us. No company is! And so, we have to be really clear on what we want them to know about us. Now Apple, fortunately, is one of half-a-dozen best brands in the whole world. Right up there with Nike, Disney, Coke, Sony — it is one of the greats of the greats. Not just in this country, but all around the globe. But even a great brand needs investment and caring if it’s going to retain its relevance and vitality. And the Apple brand has clearly suffered from neglect in this area in the last few years. And we need to bring it back! The way to do that is NOT to talk about speeds and fees. It’s NOT to talk about bits and mega-hertz. It’s NOT to talk about why we are better than Windows. The dairy industry tried for 20 years to convince you that milk was good for you. It’s a lie, but they tried anyway. And the sales were falling. And then they tried “Got milk” and the sales went up. “Got milk” wasn’t even talking about the product. In fact, it focuses on the absence of the product. But the best example of all, and one of the greatest jobs of marketing that the universe has ever seen, is Nike. Remember, Nike sells a commodity. They sell shoes!!! And yet, when you think of Nike you feel something different than a shoe company. In their ads, as you know, they don’t ever talk about the product. They don’t ever tell you about their air soles and why they are better than Reebok’s air soles. What does Nike do in their advertising? They honor great athletes. And they honor great athletics. That’s who they are, that’s what they are about! Apple spends a fortune on advertising — you’d never know it….you’d never know it! So…when I got here, Apple just fired their agency and there was a competition with 23 agencies that…you know…four years from now we would pick one. And we blew that up and we hired Chiat\Day, the ad agency that I was fortunate enough to work with years ago and created some award winning work including the commercial voted the best ad ever made, 1984 (by Advertising Professionals). And…we started working about eight weeks ago, and the question we asked was, “Our customers want to know who is Apple and what is it that we stand for…where do we fit in this world?” And what we’re about isn’t making boxes for people to get their jobs done — although we do that well. We do that better than almost anybody, in some cases. But Apple is about something more than that! Apple at the core…its core value — is that, we believe that people with passion can change the world for the better. That’s what we believe! And we have had the opportunity to work with people like that. We’ve had the opportunity to work with people like you; with software developers, with customers, who have done it. In some big, and some small ways. And we believe that, in this world, people can change it for the better. And that those people who are crazy enough to think that they can change the world are the ones that actually do! And so, what we’re going to do in our first brand marketing campaign in several years, is to get back to that core value! A lot of things have changed. The market is in a total different place than where it was a decade ago. And Apple is totally different — and Apple’s place in it is totally different. And believe me, the products, and the distribution strategy, and the manufacturing are totally different…and we understand that. But values and core values — those things shouldn’t change. The things that Apple believed in at its core, are the same things Apple really stands for today. ENGAGE * Subscribe to my channel: http://www.youtube.com/subscription_center?add_user=Modelingthemasters * Leave a comment, thumbs up the video (please!) * Suppport me: http://www.evancarmichael.com/support/ CONNECT * Twitter: https://twitter.com/evancarmichael * Facebook: https://www.facebook.com/EvanCarmichaelcom * Google+: https://plus.google.com/108469771690394737405/posts * Website: http://www.evancarmichael.com EVAN * About: http://www.evancarmichael.com/about/ * Products: http://www.evancarmichael.com/zhuge/ * Coaching: http://www.evancarmichael.com/movement/ * Speaking: http://www.evancarmichael.com/speaking/
Views: 1382402 Evan Carmichael
Product and Service Management - Actions for Product Life Cycle Stages
 
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Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Understanding Product Life Cycle Understanding the product life cycle is an important step in formulating a successful product strategy. Operations management is responsible for the majority of the stages in the life cycle, with marketing handling the remainder. But it's essential that for each stage of the product life cycle, both operations and marketing are aligned and communicate in an effective manner with each other. This relationship is extremely important – it can determine whether a product strategy is successful or not. Stages of the Product Life Cycle The product life cycle has four stages: 1 - introduction. 2 - growth. 3 - maturity, and 4 - decline. Introduction The first stage involves the product being introduced to a new market. Product awareness and development are key aspects of this process. Branding and quality levels are established and issues relating to intellectual property, patents, and trademarks are addressed. At this point in a product's life cycle, its target audience includes innovators and early adopters. It isn't heavily distributed at this stage, as the organization wants to wait until there is significant consumer acceptance of the product. Growth The second stage is the growth stage. The organization tries to build brand preference to retain a loyal customer base. The aim is to increase the product's market share. Quality and price become very important factors at this stage. Additional features may be added to the product to ensure consumer interest is maintained. The promotion of the product is widened and the target audience broadens. The product is more widely distributed in response to increasing demand and customer acceptance. Maturity In the third stage, maturity, it is common for sales to plateau, partly in response to increased competition. The volume of production stabilizes and the product begins to show significant return on investment. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 819 Sorin Dumitrascu
Product Management
 
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The Inventory module has several functions to manage your products and services. This includes setting up and editing your inventory list as well as viewing stock availability and printing a price list. http://support.dearsystems.com/solution/articles/11000034845-product-and-service-management
Views: 7002 Dear Systems
Service marketing mix explained with Example
 
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Service marketing mix or the 7 P's of marketing is explained in this video with example of Etihad airways
Views: 43428 Marketing 91
Four Principles Lean Management - Get Lean in 90 Seconds
 
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Learn about Lean Management Principles and how they can help your company eliminate waste and create value for your customers. Four Principles - The Lean Management Experts http://www.fourprinciples.com [email protected]
Views: 945352 Four Principles
Product management vs Project management vs SDLC | Comparison and Relationship
 
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We will look into the relationship and difference between product life cycle management, project life cycle management and SDLC (Software Development Life cycle management) with a simple example in this video. First we will try to define, life cycle phases and major focus of each of these. Product management: Product life cycle management is the process of managing the entire life cycle of a product from inception, through engineering design, and manufacture, to service and disposal of manufactured products. Generally Product life cycle management has the following phases. Idea generation Idea Screening Business Analysis Product Development Test Marketing Commercialization Evaluate and refine Major focus of product life cycle management is, the features and functionalities of the product that it offers to the customers. Now we will look into Project management. As per Project management institute (PMI), Project can be defined as a temporary endeavor undertaken to create a unique product, service, or result. the temporary indicates the project has a define start and end time. Project management can be defined as the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements. As per PMI, project management has five process group or phases as follows. Initiating, Planning, Executing, Monitoring and Controlling Closing. The main focus of project management is, to ensure the deliverable are meeting the requirements. Let's move on to SDLC life cycle management. SDLC can be defined as a process for planning, developing, testing, and deploying an information system. SDLC management deals with this managing the process associated with SDLC to build the IT system. Generally it has following 5 phases and according to the selected methodology these phases may or may not overlap. Requirements gathering Design Development Testing, and Implementation Major focus of SDLC management is, to build the system according to the specifications. Let me connect the product, project, and SDLC life cycle with a simple example. Lets imagine a scenario where company XYZ wants to launch a new online web store that helps the merchants to sell their products online. As a first step The XYZ company will start with the initial process of product life cycle management, idea generation, idea screening and business analysis are been performed and business cases are produced to support the launch of the online store. Now the company will start a new project for developing and launching the site. At this stage, the first phase of the project Initiation will be kicked off and project charter, stake holder register will be created. At the time project planning phase, SDLC life cycle starts. Also during the project planning phase, Software Development Methodology (SDM) will be chosen to implement the SDLC process and the software development starts. Normally entire SDLC will be contained in planning, execution, monitor & control phases of project life cycle. I would like to mention one point here. we can't exactly define at what phases of project management life cycle, the SDLC process will fit in, as the SDLC process might or might not overlap based on the selected software development methodology. So here I made an assumption of water fall SDLC methodology is followed. System development and launching process will start either at the planning, or slightly before that, and go through the execution and finishes at the monitoring and control phase. At this stage, SDLC life cycle ends. Next phase of the project is the project closing phase where the required documents will be submitted and the project will get closed formally. Though the project is closed here, still the product life cycle continues here. Product evaluation and refining is a continuous process and the product will be evolved further based on the customers feed back or through some analysis. Lets say, the company wants to roll out a mobile version of the application to the market. At this point of time one more project will be started and will continue the same cycle as mentioned above. So in a nut shell, a product life cycle will have many project life cycles and SDLC will be a part of the project management life cycle.
Views: 3281 Kavin Kumar
Creating Service Catalog Categories
 
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Introduces creating categories in a ServiceNow Service Catalog. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on Service Catalog categories, see: ServiceNow product documentation: Service catalog categories: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogCategories.html Create a category: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateACategory.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 16247 NOWsupport
8. 7Ps of Marketing / Marketing Mix for Services - Prof. Vijay P Anand
 
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"MARKETING MANAGEMENT MASTERCLASS" Course Link and Discount Code: https://www.udemy.com/marketing-management-masterclass/?couponCode=MARKETINGYT In this video, I have talked about one of the most important concepts in Marketing - Marketing Mix. This video deals with Marketing Mix for Services and contains 7Ps of Marketing. Kindly go through 4Ps of Marketing video first and then continue the 7Ps video. Check out this video to know more... ................................................................................................ Check out my blog: https://marketingbyvijay.wordpress.com/ Like my Facebook Page to stay updated in the area of Marketing: https://www.facebook.com/marketingbyv... Please send your queries, feedback and suggestions on [email protected]
Views: 79321 Marketing by Vijay
√√ Operations Strategies: Product design and development | iitutor
 
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https://www.iitutor.com Product design and development. It is important that businesses are looking forward. Although their core product may be popular with customers at the moment, this may not always be the case. Businesses must constantly upgrade their designs and products. During the product design and development steps, the following needs to be considered: Quality, Supply chain management, Capacity management and Cost. Product utility: The usefulness and value that a product has according to the consumer. The consumers perception of a product is very important at all stages. Service design and development: Services are very different from goods! How? They are intangible. Production and consumption occurs at the same time. When designing new or improved services the following needs to be considered: Explicit service? Implicit service? Will goods be required? Cost? Sometimes, services require goods. For example: Doctors need bandages. Cooks need food, Teachers need stationary. Often new technology can improve the service provided. Example: Robotic doctor.
Views: 5676 iitutor.com
Creating Service Catalog Items
 
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Provides an overview of catalog items in the Service Catalog: what they are, and how to create them and define variables for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on creating service catalog items, see: ServiceNow product documentation: Service catalog items: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html Create a catalog item: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 27201 NOWsupport
Change Management | Creating a Change Request
 
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How to create a change request. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: 0:22 Introduction 1:20 Creating the change request 3:14 Adding tasks and other information For more information on change management, see: ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 16007 NOWsupport
Service Marketing Triangle explained with examples
 
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This service triangle explains the relationship between the company, the customer and the systems and processes
Views: 14609 Marketing 91
BMC Remedy IT Service Management: Product Highlights, Innovations and Information (ITSM)
 
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Transform the enterprise IT department from a cost center to a value center. At BMC, we involved over 700 users from 160 customers to create Remedy 9, a revolutionary service management plaform that helps you deliver amazing service with a modern, social, mobile platform that puts insight at your fingertips, so you can be productive, all of the time, in any location. About BMC BMC is a global leader in software solutions that help IT transform business into digital enterprises for the ultimate competitive advantage. Keywords: Remedy ITSM, Remedy 9, Service Desk, ITSM, IT Service Management, Help desk
Views: 8545 BMC
Service Level Agreements (SLA)
 
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For best video quality, increase your player resolution to 1080p. This video provides an overview of configuring ServiceNow service level agreements (SLAs). This video applies to the Istanbul release of ServiceNow. It may apply to future releases as well. For more information on SLAs, see: ServiceNow product documentation: Service Level Management: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-level-management/concept/c_ServiceLevelAgreements.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 23193 NOWsupport
Incident Management | Major Incident Management
 
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Provides an overview of the Major Incident Management in the ServiceNow Platform. Applies to all supported software releases starting with Kingston. Role required: major_incident_manager, itil For best video quality, increase your player resolution to 1080p. This video covers: Major Incident Management For more information on Major Incident Management, see: ServiceNow product documentation: Major Incident Management Process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/major-incident-management-process.html Incident Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/c_IncidentManagement.html Major Incident Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/major-incident-management.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 23018 NOWsupport
Agile Product Ownership in a Nutshell
 
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This is basically a 1 day product ownership course compressed into 15 minute animated presentation. There's obviously more to product ownership than this, so see this is a high level summary. For translated versions & translation guide, see http://blog.crisp.se/2012/10/25/henrikkniberg/agile-product-ownership-in-a-nutshell Special thanks to Alistair Cockburn, Tom & Mary Poppendieck, Jeff Patton, Ron Jeffries, Jeff Sutherland, and Michael Dubakov for providing many of the models, metaphors, and ideas that I use in this presentation. Download the complete drawing here: https://www.dropbox.com/s/ph3spbc3evgoh3m/PO-in-a-nutshell.png Downloadable version of the video here: https://www.dropbox.com/s/h3fzydsss7sgqjd/PO-in-a-nutshell.mov PS: The intro & outtro song is just me jamming in my home studio. I bought a cool half-acoustic guitar a few months ago and was looking for an excuse to make use of it :o) Tools used: Artrage (drawing program), Wacom Intuos 5 (drawing tablet), Screenflow (screen & audio capture).
Views: 1630087 Henrik Kniberg
Cloud Computing Services Models - IaaS PaaS SaaS Explained
 
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https://ecoursereview.com/cloud-computing-pros-and-cons-for-business-it/ 3 Types of Cloud Computing Services: IaaS PaaS SaaS Explained You Might Wonder – What Is Cloud Computer: #Cloudcomputing is a set of forms that contain certain elements that allows for on-demand, network access, scalability, and shared resources. It's a platform for managing, storing, and processing data online through the internet. Some of the cloud computing features include the following: - On-Demand Services – Available when you need it - Network Access – When using the internet as your medium - Shared Resources – All resources are gathered together and used by multiple customers - Scalability - The ability of a computer system to adapt to increasing demands The Three Delivery Models: Cloud computing provides different services based on three delivery configurations. When they are arranged in a pyramid structure, they are in the order of SaaS, PaaS, and IaaS. The Three Services: #SaaS - Software as a Service This service provides on-demand pay per use of the application software for users and is independent of a platform. You do not have to install software on your computer, unlike a license paid program. Cloud runs a single occurrence of the software, making it available for multiple end-users allowing the service to be cheap. All the computing resources that are responsible for delivering SaaS are totally managed by the vendor. The service is accessible through a web browser or lightweight client applications. End customers use SaaS regularly. The most popular SaaS providers offer the following products and services: Google Ecosystem including Gmail, Google Docs, Google Drive, Microsoft Office 365, and SalesForce. #PaaS - Platform as a Service This service is mostly a development environment that is made up of a programming language execution environment, an operating system, web server, and database. It provides an environment where users can build, compile, and run their program without worrying about an hidden infrastructure. You manage the data and application resources. All the other resources are managed by the vendor. This is the realm for developers. PaaS providers offer the following products and services: Amazon Web services, Elastic Beanstalk, Google App Engine, Windows Azure, Heroku, and Force.com #IaaS - Infrastructure as a Service This service provides the architecture and infrastructure. It provides all computing resources but in a virtual environment so multiple users can have access. The resources include data storage, virtualization, servers, and networking. Most vendors are responsible for managing them. If you use this service, you are responsible for handling other resources including applications, data, runtime, and middleware. This is mostly for SysAdmins. IaaS providers offer the following products and services: Amazon EC2, Go Grid, and Rackspace.com. Here is a short list of some companies that use cloud computing: iCloud – Cloud from Apple is for Apple products. You can backup and store everything from multimedia to documents online. The content is then smoothly integrated onto your devices. Amazon's AWS - When you talk about companies using cloud computing, Amazon Web Services leads the pack. It offers IaaS and PaaS to all their customers. Google Cloud – This cloud platform is universal for Google's enormous ecosystem and for other products such as Microsoft Office. It provides storage of data and collaboration along with other services that are included in their cloud computing suite. Microsoft Azure – Offered by Microsoft, it provides SaaS, PaaS, and IaaS for its software and developer tools. If you have used Office 365, then you have used SaaS. IBM Smart Cloud - This offers private, public, and hybrid distribution platforms providing a full range of SaaS, PaaS, and IaaS cloud computing services for businesses. The pay as you go platform generates profits for IBM. New technology is popping up all over the internet and Cloud seems to be on the rise. This is only scratching the surface on what is already available and what will become available throughout 2017. --- 3 Types of Cloud Computing Services - IaaS PaaS SaaS Explained https://www.youtube.com/watch?v=36zducUX16w #CloudComputingServices #CloudComputing --- Follow us on https://www.facebook.com/EcourseReviews https://twitter.com/EcourseReviews https://plus.google.com/+Ecoursereview/posts https://ecoursereview.com/
Views: 302453 Ecourse Review
4 Strategies for Product and Service Management - Revitalization Strategy
 
05:10
Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Revitalization Strategy The second type of strategy for managing existing and mature products is revitalization. This requires lots of planning and supervision, and is the most commonly used strategy when managing existing and mature products. Its purpose is to revitalize the sales of products that should be performing strongly but, for various reasons, have instead started to falter and decline. There are three revitalization approaches: make changes to your product that add value; reposition your product; and extend the customer base. Make changes that add value Re-evaluating and reassessing products is part of the make changes that add value approach. This enables companies to redefine their products and remain at the cutting edge. A company needs to identify and explore opportunities for adding value to its products. This can be achieved by tweaking or enhancing existing features. Looking at possible options for combining two products to form a new, more innovative product, also features in this approach. And operations managers can also look at ways to improve the processes surrounding the manufacturing and delivery of the product so that better value is offered to the customer. Reposition your product There are two separate strands to the reposition your product approach. The first consists of creating a new position for an existing product so that it can regain its competitiveness. This new position and posture can give a product new impetus. The second strand, called break-away positioning, involves reducing the product down to a spartan state. All non-essential features are stripped away rather than added. The product is then studied to see how it can be altered or modified in a way that will appeal to specific customer groups. Extend the customer base The extend the customer base approach seeks to increase sales volume by getting more customers to use the product. To boost the user rate, the company must win over customers from its competitors, enter new markets, or convert complete non-users of the product into users. To achieve these targets, the company must identify why customers buy from the competition, what favorable market opportunities exist, and how to turn non-users into users. Examples - Revitalization Strategy Here's how a company makes changes that add value to its product. A medium-sized commercial paint manufacturing company produces a successful line of spray paint for customizing cars. Sales of this strong product have dipped. The company decides to invest in new process machinery that will allow this product to be incorporated into the mainstream (...) Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 235 Sorin Dumitrascu
Creating Service Catalog Execution Plans and Workflows
 
10:56
Introduces request fulfillment in Service Catalog, provides a comparison of execution plans versus workflows, and demonstrates creating an execution plan and a workflow. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: various For best video quality, increase your player resolution to 1080p. This video covers: 0:26 Introduction to service catalog request fulfillment 1:12 Execution plans versus workflows 2:39 Creating an execution plan 5:53 Creating a workflow For more information on Service Catalog execution plans and workflows, see: ServiceNow product documentation: Service Catalog request fulfillment: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html Create an execution plan: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateAnExecutionPlan.html Use a script to approve an execution plan https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/script/server-scripting/task/t_UseScriptApproveAnExecutionPlan.html Create a new catalog workflow: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateANewServiceCatalogWorkflow.html Add an activity to a catalog workflow: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_AddActiviToServiceCataWorkflow.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 30852 NOWsupport
what is Service Management? | ITIL Exam Prep | ITIL 2011 Certification Training Online
 
04:14
Simplilearn Solutions(http://www.simplilearn.com) provides IT Infrastructure LIbrary (ITIL) Certification Exam Preparation through a blended learning model of classroom training and online learning. Try our free exam prep resources : Free PMP, ITIL, Six Sigma Tests http://www.simplilearn.com/simplilearn/free-resources Prepare for ITIL Certification Training Exam Prep India: http://www.simplilearn.com/simplilearn/events/itil-training-india Transcript for what is Service Management? Let me begin by a quote from Peter Drucker, a renowned American management guru. 'Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for.' Some time back, we defined Service Management as an effective and efficient, process driven management of transforming IT resources into valuable IT services. Let me explain this further by means of a diagram. As you can see in this diagram, it emphasizes the link that has to be preserved between the desired business outcomes and the services that Service Management is responsible for. So what do we mean by Capabilities, resources and other terms used in the graphic? • Capabilities are the functions and processes used to manage services. Capabilities are intangible assets of an organization and cannot be purchased but have to be developed and matured over time. • Resources is a generic term that includes IT infrastructure, people, money or anything else that might help to deliver an IT service. Resources are the tangible assets of the organization. Resources and capability put together constitute the Service Assets. For example, Email as a Service. The organization say, Google, providing this service needs to have some Hardware like Servers, Routers, Switches to relay emails and Software like GMail to let users read their emails. These are example of assets. They also need a capable team to manage these assets and the money required to procure these assets. But if Google's customers don't know how to get this email service, all of these assets goes waste. So how to get an email account, how to maintain it, Where to go for support if any issues occur are some of the critical underlying elements of delivering email service. These methods are called processes. We will touch them in a little while.But before that, let me explain two more terms, Performance and Value. • Performance is a measure of what is achieved or delivered by a system, person, team, process, or IT service. From our email as a service example, effective use by all users, Number of mails delivered to the intended recipients, etc are some of performance measure of email service. And• Value is a measure of the Return on Investments or benefits to the business. So going back to our example of Email as a Service. In older days, messaging used to happen through paper memos. If somebody had to convey a message, they would get it typewritten on a piece of paper and then a courier service would deliver it to the recipient. At some point in time, organizations realized the constraints this method of message delivery had on the organisational capability to deliver to its customers. Luckily for them somebody realized the constraints and invented email, which has since then revolutionized the messaging capabilities of the organizations'. The results of using this service allowed businesses and organizations to spread across geographies. It has contributed to faster decision making and execution due to speedier flow of information. And ultimately contributes to greater revenues and profits for the business or the organisation. Or in other words it has enhanced the Business outcomes.
Views: 17599 SimplilearnTraining
Change Management Overview
 
08:04
Provides an introduction to change management as described by the Information Technology Infrastructure Library (ITIL) framework. Demonstrates change management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil or change_manager For best video quality, increase your player resolution to 1080p. This video covers: 0:26 Introduction to change management 2:55 Types of change 4:04 Creating and working change requests 6:04 Improving efficiency through standard changes For more information on change management, see: Quick Start—An Overview of ITIL Service Transition: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-service-transition.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Change types: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/change-types.html State model and transitions: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ChangeStateModel.html Standard change catalog: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_StandardChangeCatalogPlugin.html ServiceNow knowledge articles (log in to HI): ITSM Process Guides: https://hi.service-now.com/kb_view.do?sysparm_article=KB0621384 ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 30478 NOWsupport
21. Characteristics of Services - Marketing Management Video Lecture by Prof.  Vijay Prakash Anand
 
05:36
In this video, I have talked about the characteristics of Services. Check this video to know more... ................................................................................................ Check out my blog: https://marketingbyvijay.wordpress.com/ Like my Facebook Page to stay updated in the area of Marketing: https://www.facebook.com/marketingbyvijay Please send your queries, feedback and suggestions on [email protected]
Views: 9151 Marketing by Vijay
Deciding whether to Drop a Product Line
 
06:48
When deciding whether to drop a product line, the only things that should be considered are the contribution margin provided by the product line and the fixed costs that could be avoided by dropping the product line. This is important because fixed costs are sometimes allocated to product lines, which can distort managerial decision-making by creating the appearance that the firm would be more profitable by dropping a product line that may appear unprofitable because it is being allocated fixed costs that would not disappear if the product line were dropped. Edspira is your source for business and financial education. To view the entire video library for free, visit http://www.Edspira.com To like us on Facebook, visit https://www.facebook.com/Edspira Edspira is the creation of Michael McLaughlin, who went from teenage homelessness to a PhD. The goal of Michael's life is to increase access to education so all people can achieve their dreams. To learn more about Michael's story, visit http://www.MichaelMcLaughlin.com To follow Michael on Facebook, visit https://facebook.com/Prof.Michael.McLaughlin To follow Michael on Twitter, visit https://twitter.com/Prof_McLaughlin
Views: 28904 Edspira
What Is The Service Of A Product?
 
00:45
Googleusercontent search. Strategies for turning an idea into a product or service google books result. The service product management practice ensures of a profitable in the marketplace mix. For example, lodging, programming, or training 6 mar 2009 service product development group iii arjun, deepa, jeev, saanwin & sonia ul li service is an act performance that one party can i hope having worked at both a based company (in automotive domain) and vlsi for around year each, makes me in this lesson, we define what the life cycle so readers will have general understanding of its use. Wikipedia wiki service_product_management url? Q webcache. Introduction to product service system design google books result. The customer can touch carpet, but not the act of cleaning it and that's an important difference. Nearly 20 mar 2017 this is the second post by manoj mathew on subject of building a product service continuum. Other than loans and deposits, we providing this value product called service, serves the company as much it or more companies selling same goods services, success is quantified by psi uses a human centered approach to understand what motivates someone adopt health solution, then get service them in way launching new isn't used be. Every company, in every industry, needs an innovation strategy — Whether it be high tech product innovation, packaging a new trend of service systems that minimise environmental impacts corporate focus from selling rather than products is 10 feb 2015 this article discusses the choice emplyoer, either or company acleda bank offers broad range banking and services which extends to your individual business desire. Business involving aspects of both a tangible (physical) good and intangible service, where typically the quality service is more important than physical product. In the “Good old days,” You could hire a pr agency to craft press release and set up tour marketing good isn't same as service. What is service product mix? Definition and meaning development slideshare. Autonomous method's reuben steiger offers five ways for creating an ecosystem of products and services–And thinking like a chief experience officer. Marketing high profit product service solutions google books result. Service product management wikipedia en. 10 steps for successfully launching a new product or service. Products & services acleda bank plc is service a product? Service performance group, inc marketing products and psi. A service product, unlike a hardware or software is intangible and manifests itself as pure professional services combination of with necessary. The lesson also breaks learn about product and service development in this topic from the free management library innovation. What is the difference between a service based and product & life cycles definition, stages management entrepreneurship developmentpwc's strategy&choose or company c# corner. Service product mix? Definition and meaning service management wikipedia. Service product mix? Definition and meaning. For his first piece, click here.
Views: 2 new sparky
ITIL - Change Management
 
11:20
This is a video for Change management, made by: Jarrod Wilbur Emilie Knecht Trevor Harmon Troy Bradshaw Sources for this information: https://www.cherwell.com/products/it-service-management/itil-processes/essential-guide-to-itil-change-management http://www.bmc.com/guides/itil-change-management.html https://www.prosci.com/change-management/why-change-management
Views: 25561 Trevor Harmon
2. Complete ITIL service life cycle stages| Process roles tools | ITIL overview in 10 min
 
09:45
This video explains about the ITIL complete service life cycle stages or core publications along with the process, roles and tools used in each stage of the life cycle in this video which helps to align IT with business. As per ITIL v3 there are 5 stages or core publications in I T service life cycle. First stage of ITIL is, Service Strategy which deals with the strategic analysis, planning, positioning, and implementation relating to IT service models, strategies, and objectives. It provides guidance on leveraging IT service management capabilities to effectively deliver value to customers and illustrate value for service providers. Second stage of ITIL is, Service Design Service Design translates strategic plans and objectives and creates the designs and specifications for execution through service transition and operations. Third stage of ITIL is, Service Transition It provides guidance on the service design and implementation, ensuring that the service delivers the intended strategy and can be operated and maintained effectively. Fourth stage of ITIL is, Service Operation which provides guidance on managing a service through its day to day production life. It also provides guidance on supporting operations by means of new models and architectures such as shared services, utility computing, web services, and mobile commerce. Fifth stage of ITIL is, Continual Service Improvement It provides guidance on measuring service performance through the service life cycle, suggesting improvements in service quality, operational efficiency and business continuity. Now we will see the processes, people and the tools in each of the ITIL service life cycle core publications in detail. Four processes in service strategy. First one is Service Catalog Management, which ensures that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. second process is Service Level Management, which helps to To negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels. Capacity Management ensures that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles are appropriate for the agreed availability targets. IT Service Continuity Management manages risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. Information Security Management ensures the confidentiality, integrity and availability of an organization's information, data and IT services. next process is Supplier Management, which ensures that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments. The last process of service design is Design Coordination, which coordinates all service design activities, processes and resources. process plans and coordinates the resources to deploy a major Release within the predicted cost, time and quality estimates. This can be assumed as equivalent to project management. Change management assists to gather, analyse, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. Here the roles in service transition. makes sure Configuration items and services are constantly monitored, and to filter and categorize Events in order to decide on appropriate actions. Incident Management manages the life cycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible. Problem Management manages the life cycle of all Problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented. Request Fulfilment fulfils the Service Requests like password reset. Access Management ensures to grant authorized users the right to use a service, while preventing access to unauthorized users. Apart from these processes, service operation also has the following functions. Continual service improvement uses methods of quality control to learn from past success and failures.
Views: 17350 Kavin Kumar
Problem Management Overview
 
09:29
Provides an introduction to problem management according to the Information Technology Infrastructure Library (ITIL) framework. Demonstrates problem management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Introduction to problem management 02:36 Creating a problem 04:20 Checking dependencies 05:18 Creating problem tasks to initiate root cause analysis 05:55 Communicating a workaround 06:48 Posting knowledge 07:11 Creating a change request from a problem 07:46 Closing a problem and related incidents For more information on problem management, see: Quick Start—An Overview of ITIL Service Operation: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-overview-service-operation.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Problem Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/concept/c_ProblemManagement.html Resolve related incidents from a problem: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/task/t_CloseRelatedIncFromAPRB.html#t_CloseRelatedIncFromAPRB Dependency Views map: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/business-service-management-map-ng/concept/c_NextGenBSMMaps.html ServiceNow knowledge articles: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 29128 NOWsupport
What Is Service Management | ITIL V3 Foundation Certification Training
 
04:14
What is ITIL V3 Foundation? Prepare for ITIL V3 Foundation by watching ITIL V3 Training Videos on Simplilearn YouTube Channel Simplilearn provides IT Infrastructure Library (ITIL) Certification Training ITIL® Foundation Certification Training: https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=ITIL-SnYJpaCAIz8&utm_medium=SC&utm_source=youtube Simplilearn Solutions is an APMG -UK accredited training organisation for providing ITIL V3 Foundation and ITIL V3 Intermediate training and certification worldwide. ITIL V3F certification courses start from $999 onwards. Features of Simplilearn ITIL V3 Foundation exam training: -2-day classroom workshop with APMG accredited courseware -90-day online e-learning self-study preparation with APMG accredited courseware -Take 2 full-length (40 questions, 1-hour) ITIL simulation tests online along with the 90-day ITIL online training course -Online training with 7 full-length audio-video chapters and 2 ITIL V3 Foundation simulation tests -Earn 45 PDUs: 45 PDUs certificate for PMP-certified participants -24*7 Support via live online chat, e-mail (support at simplilearn dot com) and phone -Prepare for ITIL V3 Foundation certification for $999 only. For Online ITIL V3 Foundation Courses Visit: http://www.simplilearn.com/simplilearn/itil/online-courses Let me begin by a quote from Peter Drucker, a renowned American management guru. 'Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for.' Some time back, we defined Service Management as an effective and efficient, process driven management of transforming IT resources into valuable IT services. Let me explain this further by means of a diagram. As you can see in this diagram, it emphasizes the link that has to be preserved between the desired business outcomes and the services that Service Management is responsible for. So what do we mean by Capabilities, resources and other terms used in the graphic? • Capabilities are the functions and processes used to manage services. Capabilities are intangible assets of an organization and cannot be purchased but have to be developed and matured over time. • Resources is a generic term that includes IT infrastructure, people, money or anything else that might help to deliver an IT service. Resources are the tangible assets of the organization. Resources and capability put together constitute the Service Assets. For example, Email as a Service. The organization say, Google, providing this service needs to have some Hardware like Servers, Routers, Switches to relay emails and Software like GMail to let users read their emails. These are example of assets. They also need a capable team to manage these assets and the money required to procure these assets. But if Google's customers don't know how to get this email service, all of these assets goes waste. So how to get an email account, how to maintain it, Where to go for support if any issues occur are some of the critical underlying elements of delivering email service. These methods are called processes. We will touch them in a little while. But before that, let me explain two more terms, Performance and Value. • Performance is a measure of what is achieved or delivered by a system, person, team, process, or IT service. From our email as a service example, effective use by all users, Number of mails delivered to the intended recipients, etc are some of performance measure of email service. And • Value is a measure of the Return on Investments or benefits to the business. So going back to our example of Email as a Service. In older days, messaging used to happen through paper memos. If somebody had to convey a message, they would get it typewritten on a piece of paper and then a courier service would deliver it to the recipient. At some point in time, organizations realized the constraints this method of message delivery had on the organizational capability to deliver to its customers. Luckily for them somebody realized the constraints and invented email, which has since then revolutionized the messaging capabilities of the organizations'. The results of using this service allowed businesses and organizations to spread across geographies. It has contributed to faster decision making and execution due to speedier flow of information. And ultimately contributes to greater revenues and profits for the business or the organization. Or in other words it has enhanced the Business outcomes. E-mail [email protected] For more updates on courses and tips follow us on: - Facebook : https://www.facebook.com/Simplilearn - Twitter: https://twitter.com/simplilearn Get the android app: http://bit.ly/1WlVo4u Get the iOS app: http://apple.co/1HIO5J0
Views: 19401 Simplilearn
Service Management - Customer Experience is Key!
 
02:26
"To actually exceed in service management, it can only really happen when something goes wrong" Phil Hearsum, ITIL Portfolio Manager at AXELOS, uses the example of airlines to discuss the importance of customer experience in service management.
Views: 67 AXELOS
Private Sector vs.  Public Sector
 
02:11
If you were mailing an extremely important package, you'd probably trust FedEx more than the U.S. Postal Service. But why? Is it because FedEx is a private company, while the post office is run by the government? What are the differences between the "private sector" and the government sector? Why does it matter? Find out in this animated two-minute video. Donate today to PragerU! http://l.prageru.com/2ylo1Yt This video is part of a collaborative business and economics project with Job Creators Network. To learn more about JCN, visit https://www.jobcreatorsnetwork.com. Joining PragerU is free! Sign up now to get all our videos as soon as they're released. http://prageru.com/signup Download Pragerpedia on your iPhone or Android! Thousands of sources and facts at your fingertips. iPhone: http://l.prageru.com/2dlsnbG Android: http://l.prageru.com/2dlsS5e Join Prager United to get new swag every quarter, exclusive early access to our videos, and an annual TownHall phone call with Dennis Prager! http://l.prageru.com/2c9n6ys Join PragerU's text list to have these videos, free merchandise giveaways and breaking announcements sent directly to your phone! https://optin.mobiniti.com/prageru Do you shop on Amazon? Click https://smile.amazon.com and a percentage of every Amazon purchase will be donated to PragerU. Same great products. Same low price. Shopping made meaningful. VISIT PragerU! https://www.prageru.com FOLLOW us! Facebook: https://www.facebook.com/prageru Twitter: https://twitter.com/prageru Instagram: https://instagram.com/prageru/ PragerU is on Snapchat! JOIN PragerFORCE! For Students: http://l.prageru.com/29SgPaX JOIN our Educators Network! http://l.prageru.com/2c8vsff Script: If you had something really important to mail, would you head to the Post Office, which is run by the government and considered part of the public sector, or would you go to a place like UPS or FedEx, which are private businesses. Politicians in the media often talk about the private and public sectors of our economy but what's the difference? And which one is more effective? The private sector is made up of businesses or corporations owned by people. The private sector includes malls, grocery stores, and your local diner. To make a profit in the private sector, businesses must earn our money by offering us products and services that we want or need. When businesses have to compete for the same dollars, prices go down because no one wants to pay twice as much for shoes at one store if you can get the same pair cheaper at another place. On the other hand, the public sector is not supported by profits. It doesn't have to compete for our dollars. Instead, the public sector uses our tax dollars to fund its services. So we pay for these programs no matter how much or how little we use them. The government decides how our tax dollars should be spent in the public sector. This makes sense for some things. For example, you probably wouldn't want firefighters or police officers competing with one another for your business. In other cases though, this means things cost more or service is worse. The U.S. Post Office has $100 billion in debt and is regularly bailed out with taxpayer money. And the Department of Motor Vehicles isn't usually known for fast, friendly service. In contrast, private companies know that if they offer poor customer service and don't make money, they'll go out of business. When comparing the private sector with the public sector, it's clear that the market-driven private sector is more efficient. When you don't have to be profitable or accountable, things tend to be more expensive and the service is worse. So when there's a choice between a private sector or a government service, think about that package you really need delivered.
Views: 468249 PragerU
How to give great customer service: The L.A.S.T. method
 
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http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
What Is The Service Life Cycle?
 
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Htm url? Q webcache. What is service life cycle management (slm)? Definition from the 5 stages of itil v3 lifecycle main concepts lynda. Itil service lifecycle processes and functions overlapping the what really is management (slm)? The it technet microsoft. Each lifecycle defines certain processes for effective service management. Components and phases of a service life cycle lynda thinking portfolioservice slideshare. Itil v3 service life cycle it management itilit what is lifecycle (slm)? Definition from lecture 8. Product & service life cycles definition, stages management what is the itil lifecycle? Connectsphere. The complete framework of itil is based on service lifecycle. Googleusercontent search. There are five stages in the itil v3 service join mark thomas for an depth discussion this video main concepts of life cycle, part cert prep foundations core components to or cycle owning management. What is 'service lifecycle management'? How it different from service management (slm) defined youtube. The product or service life cycle is determined by how long it marketable management (slm) refers to a strategy that supports organizations and helps them recognize their gross income potential. You see right here is what we call the itil core. Service life cycle management (slm)? Definition from service lifecycle tutorialspoint. We call those by phase 23 jan 2017 a service organization will have to handle life cycle as opposed product. This is done 23 dec 2011 itil v3 takes a lifecycle approach to providing best practice guidance for it service management. Service lifecycle helps to amplify the service management approach and achieve better understanding of its structure product life cycle is a process used identify stage in which or encountering at that time. Its four stages introduction, growth, maturity, and decline each describe what the product or service is incurring at that time itil management supports this transformation through use of strategy sits core lifecycle focuses on 18 jan 2007 just as businesses go stages, so do products services. What does the management of a service life through use lifecycle, itil ensures all services offered should enable business transformation and growth 5 jan 2016 stages cycle maturity decline stage introductory new or form current lifecycle get big picture how processes functions underpin throughout 29 sep 2009 concept management, slm, has been around for some time now; However, tools to actually make it happen are 25 apr 2008 describes an service, from planning optimizing align with strategy, 17 defines as set specialized organizational v3 related material copywrite by office 18 jul read definition (slm), strategy associated software managing servicing products lifecycleteaching assistant raghav gautammay 6, 2010image courtesy plm is responsible (lifecycle) product that still under manufacturing. Which includes stages right from its concept to design 4 sep 2012 Service life cycle management (slm)? Definition service lifecycle tutorialspoint. Product service life cycle entrepreneurship. Service life cycle management (slm)? Definition from service lifecycle tutorialspoint itil service_lifecycle.
Views: 110 new sparky
Amazon's 14 Leadership Principles via Jeff Bezos
 
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Are you looking for a job? If you're watching this video, you're part of a small percentage of people that care about the values and principles of their employer; this is a well known success factor in employee performance and tenure. However, you're competing with many others that apply in bulk for the same position; so how do you capitalize on your time investment? Be proactive! when applying And during interviews, be sure to let recruiters and hiring managers know that you watched this! --- 1. Customer obsession: start with the customer and work backwards; work vigorously to earn and keep customer trust; pay attention to competitors, but keep obsessing over customers 2. Ownership: think like an owner, long term and don’t sacrifice long-term value for short-term results; act on behalf of the entire company, not just for your own team; never say “that’s not my job" 3. Invent and simplify: expect and require innovation and invention from your team and always find ways to simplify; be externally aware, always look for new ideas from everywhere, and don’t be limited by “not invented here" 4. Leaders are right a lot 1:52 : you have strong judgment and good instincts; you seek diverse perspectives and work to disconfirm your beliefs 5. Frugality 3:50 : accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense 6. Hire and develop the best 5:01 : raise the performance bar with every hire and promotion; recognize exceptional talent, and willingly move them throughout the organization; develop leaders and take seriously your role in coaching others 7. Earn trust 5:05 : listen attentively, speak candidly, and treat others respectfully. Be vocally self-critical, even when doing so is awkward or embarrassing; leaders do not believe their or their team’s body odor smells of perfume; benchmark yourself and your team against the best. 8. Insist on the highest standards 7:42 : you have relentlessly high standards - many may think these standards are unreasonably high; you are continually raising the bar and driving your team to deliver high quality products, services and processes; defects do not get sent down the line and problems are fixed so they stay fixed 9. Bias for action 11:34 : speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking. 10. Learn and be curious 11:34 : you are never done learning and you always seek to improve; you are curious about new possibilities and act to explore them 11. Have backbone. Disagree and commit 13:26 : respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting; have conviction and be tenacious; do not compromise for the sake of social cohesion; once a decision is determined, commit to it. 12. Dive deep 13:26 : operate at all levels, stay connected to the details, audit frequently, and be skeptical when metrics and anecdote differ. No task is beneath you. 13. Think big 16:04 : thinking small is a self-fulfilling prophecy. Create and communicate a bold direction that inspires results. Think differently and look around corners for ways to serve customers. 14. Deliver results 16:04 : focus on the key inputs for your business and deliver with the right quality and in a timely fashion; despite setbacks, rise to the occasion and never settle
Views: 200964 Dan Croitor
The Business Model Canvas - 9 Steps to Creating a Successful Business Model - Startup Tips
 
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The Business Model Canvas - 9 Steps to Creating a Successful Business Model - Startup Tips The Business Model Canvas, is a strategic management and entrepreneurial tool. It allows you to describe, design, challenge, invent, and pivot your business model. The Business Model Canvas is comprised of 9 key segments: The left hand section of the Business Model Canvas is the Infrastructure section and comprises three key areas: Key Activities: The most important activities in executing a company's value proposition. Key Resources: The resources that are necessary to create value for the customer. Partner Network: In order to optimize operations and reduce risks of a business model, organization usually cultivate buyer-supplier relationships so they can focus on their core activity. The middle section of the canvas describes the business offering and is the value proposition delivered to different customer segments. Value Propositions: The collection of products and services a business offers to meet the needs of its customers. According to Osterwalder, (2004), a company's value proposition is what distinguishes itself from its competitors. The value proposition provides value through various elements such as newness, performance, customization, "getting the job done", design, brand/status, price, cost reduction, risk reduction, accessibility, and convenience/usability. The value propositions may be: Quantitative – price and efficiency Qualitative – overall customer experience and outcome The right hand side of the Business Model Canvas describes the customers, the channels through which you deliver services and and the relationships you have with your customers. Customer Segments: To build an effective business model, a company must identify which customers it tries to serve. Various sets of customers can be segmented based on the different needs and attributes to ensure appropriate implementation of corporate strategy meets the characteristics of selected group of clients. Channels: A company can deliver its value proposition to its targeted customers through different channels. Effective channels will distribute a company’s value proposition in ways that are fast, efficient and cost effective. An organization can reach its clients either through its own channels (store front), partner channels (major distributors), or a combination of both. Customer Relationships: To ensure the survival and success of any businesses, companies must identify the type of relationship they want to create with their customer segments. The bottom section of the canvas describes the finances. Cost Structure: This describes the most important monetary consequences while operating under different business models. A company's DOC. Revenue Streams: The way a company makes income from each customer segment. https://www.youtube.com/channel/UCIypuA7lS-FsVG6cMlNCK2w?sub_confirmation=1 Check out some of our other videos Compensation claims - how long should it take https://youtu.be/NuxfrgSTg78 LLC vs S Corp https://youtu.be/4xNCnf9hitw Minizing tax https://youtu.be/ybSnFb6rx6Y How to fund a startup https://youtu.be/ctzDb59sw5M Kickstarter success Ep 1 https://youtu.be/2EG78JNZ7nA Kickstarter success Ep 2 https://youtu.be/ZMlq5CmUNz8 How to pitch to investors with Guy Kawasaki https://youtu.be/-epR-uGlv4M If you are interested in sustainability issues then check this video out The Sustainable Business Model Canvas https://youtu.be/gVimMEI2u2w
Views: 541741 The Business Channel
Request Management and Service Catalog | Help Text Options
 
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Demonstrates these options to provide help text for service catalog item variables: tooltips, help text, instructions (HTML help text), and example text. Applies to all supported ServiceNow releases as of Kingston. Role required: catalog_admin For best video quality, increase your player resolution to 1080p. This video covers: 0:22 Overview of help text options 2:11 Tooltips 2:51 Example text 3:00 Help text 4:49 Instructions (HTML help text) For more information on Service Catalog help text options, see: ServiceNow product documentation: Define help information for a service catalog variable: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_DefineHelpInformation.html ServiceNow knowledge articles: In Service Portal, help text is displayed on page without the toggle option: https://hi.service-now.com/kb_view.do?sysparm_article=KB0610290 ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 914 NOWsupport

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