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Product and Service Design
 
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Provides introduction to product and service design. Includes, - design process from idea generation to actual production - legal, ethical & environmental issues - product life cycle - standardization - reliability - concurrent engineering - Kano model - service design
Views: 11490 Bharatendra Rai
Five Dimensions of Service Quality
 
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- As consumers, we have all paid businesses for their service in one way or another. Depending on the company, that experience may range from excellent to awful. For my individual project I’ve chosen to focus on the five (5) dimensions of service quality and how the employee climate can affect the quality of a business’ offering. For this video I’ve chosen to highlight the service offered by Emirates Airlines. Disclaimer: I do not own any of the images or footage used in this video!
Views: 24494 leean samaroo
How to give great customer service: The L.A.S.T. method
 
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http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
Service in hindi and simple language
 
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Thank you friends to support me Plz share subscribe and comment on my channel and Connect me through Instagram:- Chanchalb1996 Gmail:- [email protected] Facebook page :- https://m.facebook.com/Only-for-commerce-student-366734273750227/ Unaccademy download link :- https://unacademy.app.link/bfElTw3WcS Unaccademy profile link :- https://unacademy.com/user/chanchalb1996 Telegram link :- https://t.me/joinchat/AAAAAEu9rP9ahCScbT_mMA
Views: 19406 study with chanchal
Service marketing mix explained with Example
 
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Service marketing mix or the 7 P's of marketing is explained in this video with example of Etihad airways
Views: 51753 Marketing 91
ITSM - What is it? Introduction to IT Service Management
 
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https://www.sysaid.com/resources/what-is-itsm ITSM, or IT service management, is a dynamic way to manage all IT services in a way that meets the needs of a business and mitigate problems. It ensures that a business gets exactly what they want out of their IT service. It does this by creating communication channels that go beyond paper and screens. In this video, you will learn what ITSM is and how it can help businesses of any size. SysAid is a company that can provide the software and training that will allow you to incorporate IT service management into your business. Today, Sarah will teach you about IT service management in an entertaining and comprehensive way. You do not need to be an IT professional or have a business degree to understand or implement these valuable techniques. All you need is a desire to save money and help your business run more efficiently. Many ITSM techniques provided by SysAid, come from ITIL. ITIL is a set of practices that were compiled into several books in 1989. Certain strategies of IT service management are likely already in practice in your business. Some of these may include incident management and request fulfillment. Without ITSM, your business is likely suffering from activities that are inconsistently undertaken, only done when you have extra time. Some other common problem that this can fix are processes that are not formalized, interconnected, or haven't incorporated the industry best practices. Additionally, SysAid provides fit-for-purpose ITSM technology, making all aspects of your IT service faster and less manually intensive. --- Check out SysAid’s help desk and ITSM software: https://www.sysaid.com/ Check us out on social: Twitter - https://twitter.com/sysaid and https://twitter.com/Joe_the_IT_guy Facebook - https://www.facebook.com/SysAidIT Google Plus - https://plus.google.com/+sysaid LinkedIn - http://www.linkedin.com/company/sysaid-technologies-ltd
Views: 81013 SysAid
Product & Service Design Part II
 
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Presentation of power point notes from Heizer and Render, Principles of Operations Management 10e.
Views: 6451 Dr. Harvi Millar
Creating Service Catalog Items
 
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Provides an overview of catalog items in the Service Catalog: what they are, and how to create them and define variables for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on creating service catalog items, see: ServiceNow product documentation: Service catalog items: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html Create a catalog item: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 36205 ServiceNow Support
Product and Service Management - Introduction to the Product Life Cycle
 
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Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Product and Service Management Activities Think of a product or service that your organization provides. Now think about the recurring activities that manage and support that product or service. These activities are known as product and service management. Your company might not classify these activities under the product and service management umbrella, but every organization carries out this management practice. Strategies for Products and Services This type of management is responsible for creating strategies for a company's products and services. To achieve this, product and service management is interlinked with the product and service life cycle. The product or service strategy needs to be tailored specifically to the requirements of the stage in the life cycle the product or service has reached. The Product and Service Management Process The product and service management process always begins with a new product or service idea. This process guides the product or service to the market and provides support to customers who purchase it. Throughout the course the term 'product' may be used in reference to both products and services. Product and service management is a vital process in both service and manufacturing operations. And, remember that whether a product is tangible – for example a laptop – or intangible – such as phone service support for laptop operation – it requires product and service management. Manufacturing and Service Operations Manufacturing and service operations both rely on product and service management to provide a complete beginning-to-end solution for their products. Examples of manufacturing operations include automobile manufacturers, laptop producers, and pharmaceutical companies. The same principles apply to a service environment and a manufacturing environment. So, regardless of the type of environment, the main principles of operations management will apply. More often than not, companies are combining both manufacturing and service elements in their product offering to remain competitive. A common example of this is in the computer manufacturing industry, where support services are also offered with the product. Importance of Product and Service Management By ignoring product and service management, your company runs the risk of failing to maximize a potentially successful product's potential or promoting a product with no market potential at all. Both outcomes result in losses for your company. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 447 Sorin Dumitrascu
4 Strategies for Product and Service Management - About the Course
 
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Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Product and Service Management Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle – from the conception of a new product or service idea, to its design and launch, and later through its growth, maturity, and decline stages. Operations of Product and Service Management Operations aspects of product management are vital to the success of new and existing products and services. Every organization conducts product management activities, whether knowingly or unknowingly, that integrate operations, marketing, and sales functions to deliver desired products and services to customers. This course provides a broad overview of the product and service management functions from an operations management perspective. More specifically, it walks you through the phases of product life-cycle and stages of new product development. This course also introduces some examples of strategies for managing existing and mature products and services. The Instructor My name is Sorin and I will be your instructor. I worked for the last 10 years as a manager and trainer, in the public and private sector, and I will share with you what I have learned Learning Objectives The target of this course is anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization. After completing this course, you will be able to: match phases of the product life cycle to actions that should be taken at each phase, sequence the stages of the new product development process, match current best practices in new product development with their description, and and match strategies used to manage existing and mature products and services with examples of the ways they are used. Thank You! So, thank you for registering to this course. You will have video lessons, written documents, quizzes, examples and exercises, and a small course project. And, we are going to continue next with a course overview. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 388 Sorin Dumitrascu
Making a Success of Product Service Systems
 
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Making a Success of Product Service Systems- A new economy, characterised by a smarter use of materials, energy and information, will prioritise access over ownership of products. After all, what is it customers really want: the use of a service (mobility, for example), or the cost of owning and servicing a product (a car, in this example)? The promise offered by performance contracts is that customers can ride the wave of constant innovation at a lower cost than ownership offers. To make the most of performance contracts, or product service systems, businesses and designers need to evolve with the times. Products will likely have to be designed for longevity and upgradability, while businesses will need to consider return routes for products, and establish closer connections with their customers. Join us in this event where we'll hear from two experts who will help us get to grips with the latest thinking.
ITSM Overview | ServiceNow ITSM Process
 
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Provides a quick overview of the information technology service management (ITSM) process, as implemented in the ServiceNow platform. Demonstrates how the core applications—Incident, Problem, Change, Service Catalog, and Configuration—come into play as fulfillers handle and track service requests through to resolution. Applies to all supported ServiceNow releases as of Kingston. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:28 Core applications 02:43 Service catalog 03:47 Incident management 08:15 Problem management 09:34 Change Management For more information on the ServiceNow ITSM process, see: ServiceNow product documentation: IT Service Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/it-service-management/reference/r_ITServiceManagement.html ITIL: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITIL.html Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Configuration Management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITILConfigurationManagement.html Incident Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/incident-management-process.html Problem Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html#conceptoyg5sgy4 Change Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Agent Intelligence: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/agent-intelligence/concept/agent-intelligence.html Other documents: Investing in ITIL-Aligned ITSM Technology: https://www.servicenow.com/lpebk/investing-in-itil-aligned-itsm-technology.html Intelligent Automation Engine: https://www.servicenow.com/now-platform/intelligent-automation-engine.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 71587 ServiceNow Support
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 664722 Valuetainment
Cloud Computing Services Models - IaaS PaaS SaaS Explained
 
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https://ecoursereview.com/cloud-computing-pros-and-cons-for-business-it/ 3 Types of Cloud Computing Services: IaaS PaaS SaaS Explained You Might Wonder – What Is Cloud Computer: #Cloudcomputing is a set of forms that contain certain elements that allows for on-demand, network access, scalability, and shared resources. It's a platform for managing, storing, and processing data online through the internet. Some of the cloud computing features include the following: - On-Demand Services – Available when you need it - Network Access – When using the internet as your medium - Shared Resources – All resources are gathered together and used by multiple customers - Scalability - The ability of a computer system to adapt to increasing demands The Three Delivery Models: Cloud computing provides different services based on three delivery configurations. When they are arranged in a pyramid structure, they are in the order of SaaS, PaaS, and IaaS. The Three Services: #SaaS - Software as a Service This service provides on-demand pay per use of the application software for users and is independent of a platform. You do not have to install software on your computer, unlike a license paid program. Cloud runs a single occurrence of the software, making it available for multiple end-users allowing the service to be cheap. All the computing resources that are responsible for delivering SaaS are totally managed by the vendor. The service is accessible through a web browser or lightweight client applications. End customers use SaaS regularly. The most popular SaaS providers offer the following products and services: Google Ecosystem including Gmail, Google Docs, Google Drive, Microsoft Office 365, and SalesForce. #PaaS - Platform as a Service This service is mostly a development environment that is made up of a programming language execution environment, an operating system, web server, and database. It provides an environment where users can build, compile, and run their program without worrying about an hidden infrastructure. You manage the data and application resources. All the other resources are managed by the vendor. This is the realm for developers. PaaS providers offer the following products and services: Amazon Web services, Elastic Beanstalk, Google App Engine, Windows Azure, Heroku, and Force.com #IaaS - Infrastructure as a Service This service provides the architecture and infrastructure. It provides all computing resources but in a virtual environment so multiple users can have access. The resources include data storage, virtualization, servers, and networking. Most vendors are responsible for managing them. If you use this service, you are responsible for handling other resources including applications, data, runtime, and middleware. This is mostly for SysAdmins. IaaS providers offer the following products and services: Amazon EC2, Go Grid, and Rackspace.com. Here is a short list of some companies that use cloud computing: iCloud – Cloud from Apple is for Apple products. You can backup and store everything from multimedia to documents online. The content is then smoothly integrated onto your devices. Amazon's AWS - When you talk about companies using cloud computing, Amazon Web Services leads the pack. It offers IaaS and PaaS to all their customers. Google Cloud – This cloud platform is universal for Google's enormous ecosystem and for other products such as Microsoft Office. It provides storage of data and collaboration along with other services that are included in their cloud computing suite. Microsoft Azure – Offered by Microsoft, it provides SaaS, PaaS, and IaaS for its software and developer tools. If you have used Office 365, then you have used SaaS. IBM Smart Cloud - This offers private, public, and hybrid distribution platforms providing a full range of SaaS, PaaS, and IaaS cloud computing services for businesses. The pay as you go platform generates profits for IBM. New technology is popping up all over the internet and Cloud seems to be on the rise. This is only scratching the surface on what is already available and what will become available throughout 2017. --- 3 Types of Cloud Computing Services - IaaS PaaS SaaS Explained https://www.youtube.com/watch?v=36zducUX16w #CloudComputingServices #CloudComputing --- Follow us on https://www.facebook.com/EcourseReviews https://twitter.com/EcourseReviews https://plus.google.com/+Ecoursereview/posts https://ecoursereview.com/
Views: 417774 Ecourse Review
4 Strategies for Product and Service Management - Course Overview
 
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Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW The Work Behind Sales When customers walk into a shop and look at the products for sale, they probably aren't aware of the level of work that is involved in getting a product onto the shelf. They want to pay a fair price for the item and expect it to fulfill its purpose. Millions, if not billions, of similar transactions happen everyday as products are bought and sold. Each product's journey to the market has been strategically planned, revised, and supervised in great detail. This process is known as product and service management. It is a managerial approach that companies use to understand how best to develop new products and services, and manage existing and mature ones. Product and Service Management The operations section of an organization deals with product and service management. How operations management interfaces with product and service management varies from organization to organization, depending on the industry and whether it's a product or service being produced. In this course, the complexities, differences, and nuances of product and service management, are presented in a deliberately scaled-back manner for instructional and training purposes. Interactions Product and service management has a key role to play in the operations management function. In addition, it often exerts influence on the marketing function. In an ideal situation, the idea for a new product will come from customers. Marketing will deliver the product concept to operations, where it will be designed, developed, and finally supplied to the market. Once the customer interacts with the product, marketing and sales become responsible for it again. To further your understanding of product and service management, this course covers the product and service life cycle, the development of new products, and how to manage existing and mature products. So, next, you are going to learn about the product and service life cycle. But before, you will have a short presentation of Udemy’s functionalities for a better learning experience. Thank you for watching, and see you there. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 84 Sorin Dumitrascu
Creating Service Catalog Execution Plans and Workflows
 
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Introduces request fulfillment in Service Catalog, provides a comparison of execution plans versus workflows, and demonstrates creating an execution plan and a workflow. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: various For best video quality, increase your player resolution to 1080p. This video covers: 0:26 Introduction to service catalog request fulfillment 1:12 Execution plans versus workflows 2:39 Creating an execution plan 5:53 Creating a workflow For more information on Service Catalog execution plans and workflows, see: ServiceNow product documentation: Service Catalog request fulfillment: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html Create an execution plan: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateAnExecutionPlan.html Use a script to approve an execution plan https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/script/server-scripting/task/t_UseScriptApproveAnExecutionPlan.html Create a new catalog workflow: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateANewServiceCatalogWorkflow.html Add an activity to a catalog workflow: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_AddActiviToServiceCataWorkflow.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 41603 ServiceNow Support
Design Thinking and Innovation At Apple
 
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A Harvard business case: Winner of a 2013 ecch Case Award. It describes Apple's approach to innovation, management, and design thinking
Views: 65938 Wei Li
Creating Service Catalog Categories
 
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Introduces creating categories in a ServiceNow Service Catalog. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on Service Catalog categories, see: ServiceNow product documentation: Service catalog categories: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogCategories.html Create a category: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateACategory.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 22396 ServiceNow Support
Product and Service Management - Introduction to New Product Development
 
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Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Developing New Products There is a simple business truism: a product or service company is only as strong as the products or services it provides. This is why companies invest so much money and time in developing new products. The success or failure of a product can have serious implications for a company, which is why the company will make every effort to choose the correct approach to develop a new product or service. Detailed versus Strategic Approaches When it comes to choosing the right approach to create products and services, some approaches are very detailed and strategic. These approaches are usually used by experienced companies, whereas other, less strategic approaches are usually used by companies that have only just started in business and are inexperienced. This topic discusses products and services but from now on "products" will be used in a general and broad way to refer to both. "Build it and They will Come" Approach There are several less strategic approaches to the development of products and services. One less strategic approach is the "build it and they will come" approach, which is generally used by new and inexperienced businesses. In this approach, the product is the brainchild of the company's owner, who has also designed it. But his passion for the product isn't always matched by the market, and sales can be very low. Persistence is needed if the product is to be a success, but very often it is the case that no market exists and the idea is abandoned. “Seat-of-the-Pants” Approach The "seat-of-the-pants" approach is also mainly used by new companies, especially in situations where the company's leadership is weak when it comes to organizational development and management. This approach poses problems with regard to prioritizing resources. The company doesn't have enough experience to identify what resources should be used to develop the product and what resources are needed to keep the company running. This approach can be successful, but the product needs to have market demand. Sometimes the company realizes that it has a good product, but knows that it needs help to fulfill its potential. In this case, the company may seek investors to provide funding to further develop the product. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 1475 Sorin Dumitrascu
The Marketing Mix (Extended) - Simon Atack
 
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The definition of marketing using the extended Marketing Mix model originally developed by Adcock, Holborg and Ross in 2001, more commonly known as the Seven (7) P's of Marketing: Product, Price, Place, Promotion, People, Process and Physical Evidence Website: http://business.caw.ac.uk/ Facebook: https://www.facebook.com/CawBusiness/ Twitter: https://twitter.com/CAWInfo LinkedIn: https://twitter.com/CAWBusiness
Views: 170928 CAWBusiness
√ Operations Strategies: Product design and development | Busines Studies
 
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#iitutor #BusinessStudies #ProductDesign https://www.iitutor.com Product design and development. It is important that businesses are looking forward. Although their core product may be popular with customers at the moment, this may not always be the case. Businesses must constantly upgrade their designs and products. During the product design and development steps, the following needs to be considered: Quality, Supply chain management, Capacity management and Cost. Product utility: The usefulness and value that a product has according to the consumer. The consumers perception of a product is very important at all stages. Service design and development: Services are very different from goods! How? They are intangible. Production and consumption occurs at the same time. When designing new or improved services the following needs to be considered: Explicit service? Implicit service? Will goods be required? Cost? Sometimes, services require goods. For example: Doctors need bandages. Cooks need food, Teachers need stationary. Often new technology can improve the service provided. Example: Robotic doctor.
Views: 7065 iitutor.com
What Is The Service Of A Product?
 
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Googleusercontent search. Strategies for turning an idea into a product or service google books result. The service product management practice ensures of a profitable in the marketplace mix. For example, lodging, programming, or training 6 mar 2009 service product development group iii arjun, deepa, jeev, saanwin & sonia ul li service is an act performance that one party can i hope having worked at both a based company (in automotive domain) and vlsi for around year each, makes me in this lesson, we define what the life cycle so readers will have general understanding of its use. Wikipedia wiki service_product_management url? Q webcache. Introduction to product service system design google books result. The customer can touch carpet, but not the act of cleaning it and that's an important difference. Nearly 20 mar 2017 this is the second post by manoj mathew on subject of building a product service continuum. Other than loans and deposits, we providing this value product called service, serves the company as much it or more companies selling same goods services, success is quantified by psi uses a human centered approach to understand what motivates someone adopt health solution, then get service them in way launching new isn't used be. Every company, in every industry, needs an innovation strategy — Whether it be high tech product innovation, packaging a new trend of service systems that minimise environmental impacts corporate focus from selling rather than products is 10 feb 2015 this article discusses the choice emplyoer, either or company acleda bank offers broad range banking and services which extends to your individual business desire. Business involving aspects of both a tangible (physical) good and intangible service, where typically the quality service is more important than physical product. In the “Good old days,” You could hire a pr agency to craft press release and set up tour marketing good isn't same as service. What is service product mix? Definition and meaning development slideshare. Autonomous method's reuben steiger offers five ways for creating an ecosystem of products and services–And thinking like a chief experience officer. Marketing high profit product service solutions google books result. Service product management wikipedia en. 10 steps for successfully launching a new product or service. Products & services acleda bank plc is service a product? Service performance group, inc marketing products and psi. A service product, unlike a hardware or software is intangible and manifests itself as pure professional services combination of with necessary. The lesson also breaks learn about product and service development in this topic from the free management library innovation. What is the difference between a service based and product & life cycles definition, stages management entrepreneurship developmentpwc's strategy&choose or company c# corner. Service product mix? Definition and meaning service management wikipedia. Service product mix? Definition and meaning. For his first piece, click here.
Views: 3 new sparky
Steve Jobs' amazing marketing strategy - MUST WATCH
 
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Check out these books about Steve Jobs: * Steve Jobs: https://amzn.to/2PGH3nM * The Presentation Secrets of Steve Jobs: https://amzn.to/2JB1j55 * Becoming Steve Jobs: https://amzn.to/2QgZKf8 * Steve Jobs: The Man Who Thought Differently: https://amzn.to/2AHIqdQ * Steve Jobs (Movie): https://amzn.to/2CZgLq3 Steve Jobs shares his amazingly different approach to marketing and how he used it to build Apple into one of the largest companies in the world. * Join my BELIEVE newsletter: http://www.evancarmichael.com/newsletter/ Transcript: To me….marketing is about values. This is a very complicated world. It’s a very noisy world. And we’re not going to get a chance to get people to remember much about us. No company is! And so, we have to be really clear on what we want them to know about us. Now Apple, fortunately, is one of half-a-dozen best brands in the whole world. Right up there with Nike, Disney, Coke, Sony — it is one of the greats of the greats. Not just in this country, but all around the globe. But even a great brand needs investment and caring if it’s going to retain its relevance and vitality. And the Apple brand has clearly suffered from neglect in this area in the last few years. And we need to bring it back! The way to do that is NOT to talk about speeds and fees. It’s NOT to talk about bits and mega-hertz. It’s NOT to talk about why we are better than Windows. The dairy industry tried for 20 years to convince you that milk was good for you. It’s a lie, but they tried anyway. And the sales were falling. And then they tried “Got milk” and the sales went up. “Got milk” wasn’t even talking about the product. In fact, it focuses on the absence of the product. But the best example of all, and one of the greatest jobs of marketing that the universe has ever seen, is Nike. Remember, Nike sells a commodity. They sell shoes!!! And yet, when you think of Nike you feel something different than a shoe company. In their ads, as you know, they don’t ever talk about the product. They don’t ever tell you about their air soles and why they are better than Reebok’s air soles. What does Nike do in their advertising? They honor great athletes. And they honor great athletics. That’s who they are, that’s what they are about! Apple spends a fortune on advertising — you’d never know it….you’d never know it! So…when I got here, Apple just fired their agency and there was a competition with 23 agencies that…you know…four years from now we would pick one. And we blew that up and we hired Chiat\Day, the ad agency that I was fortunate enough to work with years ago and created some award winning work including the commercial voted the best ad ever made, 1984 (by Advertising Professionals). And…we started working about eight weeks ago, and the question we asked was, “Our customers want to know who is Apple and what is it that we stand for…where do we fit in this world?” And what we’re about isn’t making boxes for people to get their jobs done — although we do that well. We do that better than almost anybody, in some cases. But Apple is about something more than that! Apple at the core…its core value — is that, we believe that people with passion can change the world for the better. That’s what we believe! And we have had the opportunity to work with people like that. We’ve had the opportunity to work with people like you; with software developers, with customers, who have done it. In some big, and some small ways. And we believe that, in this world, people can change it for the better. And that those people who are crazy enough to think that they can change the world are the ones that actually do! And so, what we’re going to do in our first brand marketing campaign in several years, is to get back to that core value! A lot of things have changed. The market is in a total different place than where it was a decade ago. And Apple is totally different — and Apple’s place in it is totally different. And believe me, the products, and the distribution strategy, and the manufacturing are totally different…and we understand that. But values and core values — those things shouldn’t change. The things that Apple believed in at its core, are the same things Apple really stands for today. ENGAGE * Subscribe to my channel: http://www.youtube.com/subscription_center?add_user=Modelingthemasters * Leave a comment, thumbs up the video (please!) * Suppport me: http://www.evancarmichael.com/support/ CONNECT * Twitter: https://twitter.com/evancarmichael * Facebook: https://www.facebook.com/EvanCarmichaelcom * Google+: https://plus.google.com/108469771690394737405/posts * Website: http://www.evancarmichael.com EVAN * About: http://www.evancarmichael.com/about/ * Products: http://www.evancarmichael.com/zhuge/ * Coaching: http://www.evancarmichael.com/movement/ * Speaking: http://www.evancarmichael.com/speaking/
Views: 1457251 Evan Carmichael
How to Improve Your Sales Process and Increase Business
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/sales-process Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Whether you're an entrepreneur or just an independent contractor, you're a salesperson. So when somebody says, "I'm not a salesperson, I'm an entrepreneur," they don't really understand the meaning of entrepreneur. Every entrepreneur is a salesperson. So today I want you to look at this from the perspective of asking yourself where in the selling process you mess up. In this video I get into the following six parts of the sales process. #1: Prospecting - 1:56   #2: Approach and Contact - 6:40   #3: Presentation - 8:53   #4: Follow Up - 11:36   #5: Referrals -- 15:05 #6: Maintain Customer Relationships - 17:26 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics. For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/sales-process
Views: 410735 Valuetainment
Starbucks SWOT Analysis
 
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On Udemy: https://www.udemy.com/user/365careers/ On Facebook: https://www.facebook.com/365careers/ On the web: http://www.365careers.com/ On Twitter: https://twitter.com/365careers Subscribe to our channel: https://www.youtube.com/365careers This lesson on Business strategy introduces the idea behind doing SWOT analyses. Watch more at https://www.udemy.com/mba-in-a-box-business-lessons-from-a-ceo . This video is part of a series of short lessons about Business Strategy. The complete module can be found on Udemy, as a core part of the MBA in a Box course by CEO Valentina Bogdanova and 365 Careers. The course provides a complete Business Education: Business Strategy, Management, Marketing, Accounting, Decision Making & Negotiation in just under 10 hours. -------------------------------------------------- Strategy module table of contents: MBA in a Box: Introduction 1. What does the course cover? Section: 2 Strategy: An Introduction 2. The role of Strategy and what makes a Strategy successful 3. The difference between Corporate and Business Strategy 4. The importance of the Mission, Vision, Goals, and Values statements Section: 3 Strategy: The industry lifecycle model 5. The four stages of the industry lifecycle model - An introduction 6. The strategic importance of the industry lifecycle model 7. The Introduction stage - A new industry is born 8. The Growth stage - An industry in its expansion phase 9. The Maturity stage - An industry at its peak 10. The Decline stage - An obsolete industry Section: 4 Strategy: Porter's Five Forces model - The competitive dynamics in an industry 11. Michael Porter's Five Forces model 12. The threat of new entrants 13. The threat of substitute products 14. The intensity of current competition 15. The bargaining power of suppliers 16. The bargaining power of clients 17. Porter's Five Forces framework applied in practice Section: 5 Strategy: Game Theory - Studying the interaction between multiple parties 18. An introduction to Game Theory 19. Zero-sum games - approaching situations with a win-lose perspective 20. Non-zero-sum games - considering both cooperation and confrontation 21. Tobacco companies - a real-life example of Game Theory application Section: 6 Strategy: Focusing on the inside of a business 22. Focusing on the inside of a business - An Introduction 23. A company's lifecycle model - what should be done at different stages Section: 7 Strategy: Acquiring a competitive advantage 24. The quest for a competitive advantage - An Introduction 25. The importance of building a sustainable competitive advantage 26. The role of resources and capabilities 27. Acquiring an actual competitive advantage Section: 8 Strategy: The three main competitive strategies 28. The three main competitive strategies 29. Cost leadership - sell cheap 30. Differentiation - be different 31. Niche (Focus) strategy - find your niche market 32. The danger of hybrid strategies Section: 9 Strategy: Corporate growth strategies 33. The types of growth opportunities companies pursue 34. Organic growth - building a solid foundation 35. Inorganic growth - leveraging M&A transactions 36. Horizontal integration 37. Vertical integration Section: 10 Strategy: The SWOT analysis framework 38. An introduction to SWOT analysis 39. SWOT analysis in practice - Starbucks -------------------------------- Strategy analysis has two main branches – analysis of a firm’s external environment and analysis of a firm’s internal environment. SWOT is a famous framework that allows us to combine the two types of analysis. SWOT is sometimes referred to as internal-external analysis. The acronym SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. The first two, Strengths and Weaknesses, are related to a firm’s internal environment, while the last two, Opportunities and Threats, consider its external environment. Internal strengths and external opportunities are vertically paired as helpful elements, while internal weaknesses and external threats are paired as harmful elements. if we perform a company analysis, under strengths, we would expect to see its core competences, the areas where the business excels and has a competitive advantage over competitors. Weaknesses are areas that need improvement. Such vulnerabilities place a company at a disadvantage when competing against other firms. Opportunities can be seen as favorable factors existing in a company’s external environment, in the industry where it operates, and have the potential to improve its current results and competitive positioning. Threats arise in a company’s external environment and might harm its current business.
Views: 191390 365 Careers
What is Supply Chain Management? Definition and Introduction | AIMS UK
 
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Lecture: What is Supply Chain Management http://www.aims.education/study-online/what-is-supply-chain-management-definition/ Its definition and brief introduction. A supply chain is a global network, used to deliver products and services, from raw materials to end customers through an engineered flow of information, physical distribution, and cash.
Views: 565134 AIMS Education - UK
Product, Service and Branding Strategy
 
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4PS:PRODUCT Product, Services, and Branding Strategy New product development By: Miss Shumaila Burney Marketing Management
Views: 372 Zeeshan Ayaz
4 Strategies for Product and Service Management - Revitalization Strategy
 
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Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Revitalization Strategy The second type of strategy for managing existing and mature products is revitalization. This requires lots of planning and supervision, and is the most commonly used strategy when managing existing and mature products. Its purpose is to revitalize the sales of products that should be performing strongly but, for various reasons, have instead started to falter and decline. There are three revitalization approaches: make changes to your product that add value; reposition your product; and extend the customer base. Make changes that add value Re-evaluating and reassessing products is part of the make changes that add value approach. This enables companies to redefine their products and remain at the cutting edge. A company needs to identify and explore opportunities for adding value to its products. This can be achieved by tweaking or enhancing existing features. Looking at possible options for combining two products to form a new, more innovative product, also features in this approach. And operations managers can also look at ways to improve the processes surrounding the manufacturing and delivery of the product so that better value is offered to the customer. Reposition your product There are two separate strands to the reposition your product approach. The first consists of creating a new position for an existing product so that it can regain its competitiveness. This new position and posture can give a product new impetus. The second strand, called break-away positioning, involves reducing the product down to a spartan state. All non-essential features are stripped away rather than added. The product is then studied to see how it can be altered or modified in a way that will appeal to specific customer groups. Extend the customer base The extend the customer base approach seeks to increase sales volume by getting more customers to use the product. To boost the user rate, the company must win over customers from its competitors, enter new markets, or convert complete non-users of the product into users. To achieve these targets, the company must identify why customers buy from the competition, what favorable market opportunities exist, and how to turn non-users into users. Examples - Revitalization Strategy Here's how a company makes changes that add value to its product. A medium-sized commercial paint manufacturing company produces a successful line of spray paint for customizing cars. Sales of this strong product have dipped. The company decides to invest in new process machinery that will allow this product to be incorporated into the mainstream (...) Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 244 Sorin Dumitrascu
What is customer service ? The 7 Essentials To Excellent Customer Service
 
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Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 801667 CoachDavidBrownlee
Interview Question: Tell me about a time you handled a difficult situation
 
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You'll definitely encounter this question during your next interview, so make sure you know how to answer it! For more career tips, visit http://careerly.co
Views: 1970668 Careerly
ADO.NET Example with N-Layer (Product Management Example 0) - Urdu/Hindi
 
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For More Videos of ADO.NET https://www.youtube.com/watch?v=Q_YmWIpF6lg&list=PL0kdOcU3HXGJ4jbr2Sj7-_yUuookYab6M - Show Products Table - Create PMS.Entities Project --- Create ProductDTO class - Create PMS.DAL project --- Create ProductDAO class With Dummy methods - Add reference of Entities Project in DAL Project - Create DBHelper class in DAL Project --- Create Functions --- Create StartConnection --- Create CloseConnection - Write Logic in ProductDAL functions - IDisposable interface implementation by DBHelper class - Dispose method in DBHelper class
Views: 1701 Learn In Urdu
How to Convince People Convincing Skills in Hindi by Vivek Bindra
 
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To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. Mr. Vivek Bindra, International motivational speaker, Leadership consultant& CEOCoach explains How to convince peoplein this video. No matter how persuasive you are, most people will not change their mind. The classic mistake most of us do is we try to convince people & want them to believe us. Mr. Bindra says if you wish to convince someone then never try to convince him. Understand need, interest & concern of the person, and when you understand their need, interest & concern he/ she will connect with you. Once you will connect with him he will be convinced automatically.This is the convincing formula of Mr. Vivke Bindra, to understand people. Convincing people is tough but one can convince someone if he/ she hasConvincing power. Mr. Vivek Bindra’s seminars on - Convincing skills, Convincing techniques, Convincing customers, Convincing skills in sales are very much in demand in cities like Bangalore, Chennai, Delhi, NCR, Hyderabad, Kolkata, Mumbai, Ahmedabad, Pune, Kanpur, Indore, Jaipur, Vadodara, Surat, Nagpur,Lucknow,Patna,Bhopal,Bhubaneswar, Bikaner, Bokaro Steel City, Chandigarh, Coimbatore, Cuttack, Dehradun, Dhanbad, Durgapur,Faridabad, Ghaziabad, Gurgaon, Guwahati, Gwalior, Hubli, Indore, Jabalpur, Jalandhar, Jamshedpur, Jhansi, Kanpur, Kochi, Kota, Kozhikode, Lucknow, Ludhiana, Madurai, Mangalore, Mysore, Nagpur, Noida, Pondicherry, Raipur, Rajkot, Ranchi, Rourkela, Surat, Thiruvananthapuram, Vadodara, Varanasi, Visakhapatnam. He is a master trainer at Convincing & How to convince people. In sales & marketing you can succeed if you have a strong convincing power. Mr. Vivek Bindra shares best convincing tips to help anyone and everyone. He is famous for his how to convince people, among students, kids, youth working men and women. Mr. Bindra can be contacted for his expert suggestions atHow to convince people to do whatever you want, How to convince your parents, How to convince people to invest, How to convince people over phone, How to convince people in marketing, How to convince people in networking, How to influence people and many more. His motivational videos on convincing skills is in demand in India, NCR, Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand, West Bengal. His videos are widely available online on- Convincing skills, How to convince people in Hindi, How to convince people in English, How to convince your parents to get you something around the world and his sessions are most sought after convincing power inAsia, South East Asia, Malaysia, Kualalumpur, Singapore, Thailand, Bangkok, Vietnam, Dubai, Abu Dhabi, Qatar, Maldives, Bhutan, Nepal, Thimpoo, Kathmandu, Burma, Rangoon and middle east. Ask Mr. Mr. Bindra for convincing tactics and strategy training and tips in hindi and English along with videos. Talk to Mr. Bindra for his public programs on influencing styles, influencing strategy, influencing techniques, influencing skills, influencing people, influencing without authority, influencing videos in hindi and English, influencing seminars, trainings, symposiums, keynote addresses, televised broadcasts, interviews, discourses, debates, seminars, presentations etc.
Classification of Services(BBA,MBA.M.com) by Surbhi Mathur
 
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In this video lecture classification of Services has been discussed. On broad framework services has been classified in various types: degree of involvement, service tangibility, skills & expertise, business orientation and type of end-user.
Views: 11693 Guru Kpo
Process Improvement: Six Sigma & Kaizen Methodologies
 
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Improve your project processes with these top two methodologies: Six Sigma & Kaizen Try our award-winning PM software for free: https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=ProcessImprovementSixSigmaKaizenMethodologies Claim your free 30-day trial of PM Software here: https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=ProcessImprovementSixSigmaKaizenMethodologies Project managers are constantly looking for ways to improve the performance of the processes on their projects. That's why, in this brief but compelling video, ProjectManager.com Director Devin Deen shares the key points from the Six Sigma and Kaizen methodologies. See the video,and learn why the Six Sigma methodology and the Kaizen "change for the better" culture are the two most widely used process improvement methodologies for project management, in the world today. Subscribe to our YouTube Channel here: https://www.youtube.com/user/projectmanagervideos Want to see another great video on project management methodologies? Check out Critical Chain Project Management vs. Critical Path. See it here: https://www.youtube.com/watch?v=mpc_FdAt75A
How to Handle Customer Complaints Like a Pro
 
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For detailed notes for this video, visit http://www.patrickbetdavid.com/how-to-handle-customer-complaints/ I'm going to make a prediction. There's little chance this video will go viral. Here's why. Because no one cares to talk about customer complaints. But I want to challenge you to listen to this whole thing because it will save you a lot of sleepless nights, make and save you a lot of money, and create a culture for your company. So let's get right into it. Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ 5 Types of Customer Complainers #1: The Valid Complainer - 1:11 #2: The Pessimist - 1:34 #3: Like Your Product, Disagree with Your Belief - 1:50 #4: An Actual Enemy - 5:04 #5: Trolls - 08:05 How to Handle Customer Complaints - 9:10 #1: Speed is Your Game - 10:08 #2: Don't Avoid Conflict - 10:38 #3: You Can't Win Them All - 12:03 #4: Get on the Phone - 12:07 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 163347 Valuetainment
Inventory management for small business. A simple how to tutorial
 
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Inventory management for small business is often an after thought. Find out why this critical step can save you some serious money and how you can implement the latest technologies for almost without a massive budget. This step by step guide shows you how we manage 1000's of SKU's everyday without any errors. For more information visit http://www.davidhay.org/qr-codes-quick-easy-inventory-tracking/ Let’s get this out of the way: the subject I’m going to cover today is a polarizing one. Like with all topics, some people will be on the bandwagon, on the fence, or dragging their feet kicking and screaming; this particular subject attracts discussions of the kicking and screaming variety. I’m talking about QR codes. There are many who think that the QR code is dead, and they wouldn’t be wrong. We could write an entire blog post about why QR codes suck, but they’re still the fastest way to transmit large amounts of information. That’s what makes it such a great platform on which to base your asset management and inventory tracking. ======================== Subscribe to my channel https://www.youtube.com/subscription_center?add_user=DavidHaydotOrg ======================== I offer professional consulting services starting at $80 per hour.
Views: 366178 David Hay
Tell Me About Yourself - Learn This #1 Trick To Impress Hiring Managers ✓
 
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✅You can download the PowerPoint templates here; https://goo.gl/VWZD7X ✅My Interview Preparation MasterClass is now on YouTube! You can watch it here; https://www.youtube.com/watch?v=9mXG3AiXVMY Learn the best way to answer "tell me about yourself" job interview question from a PwC Consulting Manager and easily impress the hiring manager. You will learn how to prepare, pass, and land interviews with multinational companies. Tell Me About Yourself is one of the most critical questions you will be asked in your interview. In fact, I'll go ahead and say that it's perhaps THE most important question. I'll also say that it's the only one that can allow you to leave a long lasting impression with the hiring managers. And, it's incredibly easy to pull it off. You need a structure in your pitch. A structure that will allow you to present your background effectively. In this video, I talk in great details as to how you should answer this job interview question. It's all about having a structure, knowing what to say, knowing what not to say and presenting your background smoothly while making sure mentioning important elements in your background which is also what the hiring managers are looking for. In your 2 minute pitch, you need to make sure you present your background in a way that they clearly get the idea that you are THE candidate they want to hire. Watch the video until the end to gain a full understanding on the topic." Visit http://thecareermastery.com for more resources. Enjoy...
Views: 3259957 Deniz Sasal
Management Consulting Case Interview Example w/ Gil & Lauren
 
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Gil and Lauren walk you through a sample case interview question and help guide you through the thinking process. They highlight what they're looking for during the case interview process and what makes a great answer. If you're looking for help with an upcoming management consulting interview where you're sure to be asked a case question, don't miss this valuable video packed with helpful tips. To learn more about careers at L.E.K. Consulting, please visit http://www.lek.com/careers or connect with the L.E.K. Advisor @: LinkedIn: http://www.linkedin.com/in/thelekadvisor Facebook: http://www.facebook.com/TheLEKAdvisor Twitter: http://twitter.com/#!/LEKadvisor
Views: 207979 LEKConsultingllc
Message Map: How To Pitch Anything In 15 Seconds | Forbes
 
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Forbes Contributor Carmine Gallo tells you how to pitch anything in 15 seconds using a Message Map Subscribe to FORBES: https://www.youtube.com/user/Forbes?sub_confirmation=1 Stay Connected Forbes on Facebook: http://fb.com/forbes Forbes Video on Twitter: http://www.twitter.com/forbesvideo Forbes Video on Instagram: http://instagram.com/forbesvideo More From Forbes: http://forbes.com Forbes covers the intersection of entrepreneurship, wealth, technology, business and lifestyle with a focus on people and success.
Views: 674463 Forbes
System Design Interview Question: DESIGN A PARKING LOT - asked at Google, Facebook
 
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In-depth system discussion of a popular coding interview question, chapters: 0:32 Problem statement 0:55 Finding a solution 2:43 Questions to ask 6:35 Object oriented design/class hierarchy 13:57 Coding question approach 23:34 Testing This system design interview question/how to system design is for software engineers, software developers, web developers, front end engineers, QA engineers, product managers, network engineers equally important. This interview problem can be asked as a coding interview question, system design question or object oriented design question. SiT website: www.successintech.com Facebook: https://www.facebook.com/SuccessInTech/ Twitter: www.twitter.com/successintech Other names for this problem are: Amazon Locker interview question, The Parking Lot interview question, Parking Lot using OO techniques, Object oriented parking lot. Music: www.bensound.com
Views: 284665 Success in Tech
Request Management and Service Catalog | Help Text Options
 
06:19
Demonstrates these options to provide help text for service catalog item variables: tooltips, help text, instructions (HTML help text), and example text. Applies to all supported ServiceNow releases as of Kingston. Role required: catalog_admin For best video quality, increase your player resolution to 1080p. This video covers: 0:22 Overview of help text options 2:11 Tooltips 2:51 Example text 3:00 Help text 4:49 Instructions (HTML help text) For more information on Service Catalog help text options, see: ServiceNow product documentation: Define help information for a service catalog variable: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_DefineHelpInformation.html ServiceNow knowledge articles: In Service Portal, help text is displayed on page without the toggle option: https://hi.service-now.com/kb_view.do?sysparm_article=KB0610290 ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 1372 ServiceNow Support
Request Management and Service Catalog | How to Request Something
 
05:52
Demonstrates how to make requests through the service catalog in the service portal and the platform UI, and how to check the status of requested items. Applies to the Kingston release of ServiceNow. May apply to future releases as well. Role required: None For best video quality, increase your player resolution to 1080p. This video covers: 00:15 Requesting an item in the Service Portal 04:13 Checking the status of requested items 05:00 Requesting an item using Self-Service For more information on requesting items through the service portal and service catalog, see: ServiceNow product documentation: Place a request: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/use/service-catalog-requests/task/t_PlaceARequest.html Service Catalog for end users: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_UsingTheServiceCatalog.html View request status https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/use/service-catalog-requests/task/t_ViewRequestStatus.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome https://community.servicenow.com/community/service-automation-platform?tagSet=2301 ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 2435 ServiceNow Support
Eric Brechner: "Agile Project Management with Kanban" | Talks at Google
 
01:04:31
There's a way to organize your work, stay focused, avoid mistakes, and be hyper-productive that you can learn in five minutes using sticky notes and markers. It's been used by Toyota to make cars, by Xbox to build software, and by individuals to maintain sanity. It’s called Kanban, and Eric Brechner, an Xbox development manager, has been using it with multiple teams for the past four years. Eric’s new book, Agile Project Management with Kanban, has a quick start guide, with illustrations and online spreadsheets to get you productive fast. Other chapters help you estimate work, meet deadlines, deploy results, evolve from Scrum or traditional Waterfall, and integrate Kanban into large projects. Attend this talk in person, and you’ll create your own Kanban board, applying this simple technique to the work you do every day.
Views: 131514 Talks at Google

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